Travel Insurance Reviews for Crum & Forster - Travel Insured International

We filed a relatively small claim with the insurance. The online process was straightforward. Approximately 30 days later, I received notice that it was approved and a check was mailed out immediately. We had originally purchased the insurance to help with any serious issues when traveling internationally. Fortunately our issue was an inconvenience that the policy also covered and not something serious. The airline should have actually covered our expenses, but I'm grateful for this insurance. Will definitely recommend.

My claim for expenses resulting from a weather delay was processed and paid promptly, but I believe that a huge contributor to that result was my compulsive retention of every conceivable document and communication related to the trip and the delay. The document requests from Travel Insured were voluminous and some were nit-picky, and included producing copies of boilerplate terms and conditions from common carriers, emails, text messages, invoices, receipts, credit card statements to back up the receipts, screen shots of certain information, and even proof that there had actually been a “documented weather event” (the weather delay was caused by a catastrophic rain storm that had made national news, and resulted in a declaration of emergency by the Governor of Florida). My advice — keep copies of literally every communication and document, and screen shots of anything and everything you can’t print out or save as a PDF.

We really liked the value for the coverage. I needed to make a medical claim -- six different documents were required; not all of them obvious or easily accessible.

Customer service was pleasant and responsive to my questions and once I filed all the paperwork, the claim was processed promptly.

My father died unexpectedly 3 weeks before our planned cruise that I had insured with C&F. Once I got all the documents to them, they paid my claim in full in less than a month and they even arranged with the airline to refund my airfare (which I had insured as well). It was handled all by email. I would use them again and was glad that I insured not only the cruise fare but the airfare as well, never dreaming that I would actually need it.

This trip insurance policy proved to be a waste of money. I had used this company before, but this was the first time I had ever tried to make a claim. I had a dental emergency and was unable to take my connecting flight home due to the cabin pressure making the pain unbearable on the first leg of my journey home. I rang Customer Service who indicated that I would be covered under the interrupt for any reason clause of the policy for my family and I staying in a hotel overnight and meals. I immediately went to the ER and was given antibiotics and an injection for the pain as it was the evening and all dentists were shut, and I ended up seeing an emergency dentist the next day. I had a fractured tooth and jaw bone infection. Under the dental listing on my policy it stated that I would be covered up to $750.

Well nearly two weeks later after submitting loads of paper work and receipts that were requested my claims were denied. Guess what, apparently interrupt for any reason didn't actually cover my emergency overnight accommodation and meals at all, their agent had been misinformed. I was very lucky in that my flight carrier changed my flights at no extra charge so I was able to resume my travel home at no extra expense. Then apparently dental only covers 'natural teeth' and as the tooth that started it all had a crown on it was not covered. FYI, any tooth that has had any type of work on it, filling etc. is no longer considered a natural tooth so isn't covered. I paid more for what I had hoped would be a good policy, but in the end it literally didn't cover me for anything at all when i needed it.

Prompt service
Would book with them again

We had a cruise planned however unfortunately needed to cancel due to visa issues. Travel insured agents promptly responded and put my mind at ease. I had online access and they settled our claims in 2 week period. I will surely use them for all future trips/

My only complaint was when filing the claim, I keep being told different information by three different people when I called to verify that the document was the correct one to send. I even went round and round with one person who wanted me to send in my airline boarding passes. I couldn't get her to understand that the airline collects them. Plus the damage occurred on the cruise not on the plane. She was very difficult to deal with.

I bought the cancel for all reasons, as stated in the plan, I got 75% of the lost back. The claim process is easy, my money is returned within 4 weeks.

I will be sure to use this company again. I filed a claim because I became ill on my cruise, submitted in my paperwork within 4 weeks I was reimbursed for my expenses. Thank you