The trip included a
tour
Nationwide Mutual Insurance
Prime
My claim was for medical trip cancellation and was essentially ignored for a number of weeks, even after repeated calls. They used a technicality to avoid reimbursement for airfare. They eventually reimbursed for the expenses of 2 hotel nights and the trip deposit and an airline administrative fee, but it took on the order of two to three months. There claims process is by paper form.
Leon S. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Michelle A
Thank you for your review. We are sorry that you were dissatisfied with your claim experience. We are pleased that you received reimbursement for your prepaid nonrefundable out of pocket expenses associated with the trip. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim, such as a claim taking too long to process. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 02,2019
The trip included a
tour
Nationwide Mutual Insurance
Essential
I was very pleased with the response on my claim. Because I had kept all of my receipts to support my claim, the process went very smoothly. I will use Insure My Trip next time I travel.
Juliann M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Nationwide Mutual Insurance
Essential
It took six weeks to process the claim, however it was fair.
Robert L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Return Trip was delayed due to the weather. Filed a claim was reimbursed 6 weeks later. Would buy again
Ronald W. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
We had to cancel because of medical and all forms were emailed promptly. Had a physician complete and sign and our claim was processed and a check was sent. We have purchased Nationwide many times but was the first time we used it. Leaving on a trip in 2 weeks and purchased Nationwide again.
Edward B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
Due to medical issues our trip had to be cancelled. Filing a claim was easy and phone representatives were helpful. They claim that it takes 15 business days which was fairly accurate as I had my check in hand in 20 business days.
Very pleased with their service and plan.
Very pleased with their service and plan.
Wendy A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
We were unable to go in the trip because I was diagnosed with breast cancer; I needed surgery and started treatments shortly thereafter. Nationwide processed our claim very promptly and refunded the cost of our trip. We truly appreciate their service concerning this claim.
James H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Nationwide Mutual Insurance
Essential
I had to cancel my trip because my sister was in the hospital. My claim was paid and I am very pleased with the customer service.
Tyrel S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
It took two months to resolve a claim for just over $250, way too long and it required multiple phone calls to follow up.
Stephen H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Kyle
Thank you for providing feedback on this policy.
We are sorry to hear that your claims experience had taken longer than usual. In the future, please feel free to contact us at InsureMyTrip.com for claims assistance. If your claim takes longer than the standard 30 days, we can assign a Claims Advocate to your case. We are ultimately happy to hear that your claim was resolved.
Please feel free to contact us 1-800-487-4722 if you have any further questions or concerns.Mar 30,2018
Nationwide Mutual Insurance
Essential
I have used several travel insurance companies. The service I received from Nationwide was the best I have ever experienced. Thank you, Nationwide.
Robbie B. would
recommend this plan to a friend or relative.