Travel Insurance Reviews for WorldTrips

Had to claim for delayed baggage and the cost of buying next day clothing. Claim form was easily completed online with scanned receipts and baggage delivery info and a check arrived within a couple of weeks, no quibbles.

The "plan" declined to pay for bare minimum food and transportation expenses during documented 3-day delay due to lack of receipts in the country where receipts are not customary. I am considering suing this so-called insurance. Don't get scammed, stay away.

What a horrible claims experience! If you peruse through the reviews you will see that nearly everyone who has actually filed a claim with this company had a poor experience. Their claim submission process is clunky and unforgiving. I uploaded 60+ documents supporting my claim and they came back asking for more (for example, a receipt from a travel supplier showing paid in full by a credit card is not considered proof of payment. They want a copy of your credit card statement). Their turnaround time to respond to each request is 30 business days, so the process drags on very slowly. Ultimately, a random deposit showed up in my bank account for a partial payment, but I've never received any explanation of what was paid and what wasn't. I've repeatedly contacted them through their secure messaging but never get anything back other than an acknowledgement of my message. You can get a live person to answer the phone but they don't know anything about your claim so that's a waste. The last correspondence I got was on June 10, and they still had my claim as "Stage 1 initial review". It is now September 20 and I've heard nothing more from them. It's like a black hole. I guess I should be thankful that they paid me anything. I will never do business with this company again.

We had to cancel our trip to England when my wife was required to stay for a work audit. Once I submitted the claim we promptly received our payment in about 2 and a half weeks. I couldn't be happier with the World Trips Atlas Journey Preferred plan and I would highly recommend it to anyone!

Certain eye conditions are excluded, but that list does not include Glaucoma. But they still refused for Glaucoma diagnosis and treatment.

It was a good cost if it covered. We were in a storm on a cruise without internet coverage to contact the hotel to cancel reservation.
Received an email that it would not be covered because we didn’t cancel.

Well, how long am I supposed to wait? I submitted a claim over 3 weeks ago.
There's zero communication or information. I literally don't know, if they accepted the claim, or if it's being reviewed, just nothing.

I'm very dissatisfied with this insurance company. Horrible experience.

My first and last time buying a policy with this company, and on this website.

Also, read the other reviews. I'm not the only one having issues with them.

Have purchased plans from Insure My Trip several times, but have never had to use one. Unfortunately, had a trip delay this time and the plan did cover what it said it would. Claim submission was easy and received checks in the mail within a few weeks of submitting my claim form.

I purchased travel insurance through InsureMyTrip (policy was with WorldTrips - Atlas Journey). I highly recommend this policy as you will see in my review below, as we had a medical emergency and successfully filed a claim.

While traveling in Italy in late May of this year (2024), with my wife and two small children (under age 3), my wife fell and fractured her pelvis. We promptly went to a regional Sicilian hospital for diagnosis and treatment, where she was recommended 30 days bed rest with no movement off of her back.

I immediately called the number on the policy, which directed me through On Call International, the "Travel Risk Management & Emergency Assistance Solutions" coordinator contracted by World Trips.

Long story short:

It took ~48 hours for On Call International to:
- obtain medical records,
- review internally and meet with medical team,
- approve emergency medical evacuation with the insurer (World Trips),
- coordinate Air Ambulance (Reva Air),
- coordinate admittance to hospital near our home,
- and fully schedule the return itinerary

About a total of 4 days after initially contacting World Trips, we were on a plane home.

It's worth noting that we had $1,000,000 in "Medical Evacuation & Repatriation" coverage on this policy. If I had to guess, the air ambulance alone was 1/4 of that.

Additionally, they approved all of our trip interruption claims (approx $3,000 of non-refundable hotels, plane tickets, etc.)

The emergency management contractors I worked with in coordinating our repatriation (OnCallInternational, and the air ambulance company Reva Air) were excellent providers and advocated for us. I spent many hours on the phone coordinating everything, and they were always available. The repatriation was complicated by my wife's condition, and the fact that we had an 8 month old baby and 3 year old toddler, were located 3 hours from the airport, and numerous other factors.

World Trips honored the policy and provided us with all of the coverage described in the policy documents. Additionally, they quickly processed our trip interruption claims (that took 4-6 weeks to fully process)

Always buy travel insurance! It's cheap! Let me know if you have any questions.

What's happening to American insurance companies? Did they run out of money?
Literally waiting over 3 months already, and the company doesn't update me.
No info, nothing new, I don't think they've even reviewed my claim.
It must be some kind of stalling technique, they just don't review the claims.
They are not obliged to pay it, or to come to a verdict.

Even if the claim has all the right documents. If it was assessed by any other company, it would pass, and they would have to settle.

Yeah, I got no idea what's going out with American insurance companies.

They ran out of money.

And by the way, my claim is under 1000 USD lol... and they can't settle it in almost 4 months?

Absolutely pathetic.

Stay away from this company. And in general choose European insurance companies.
European companies they'll review and settle your claim in 1-2 weeks.


Absolutely pathetic experience with worldtrips.com