Travel Insurance Reviews for TravelSafe

Canceled trip, wife sick.

While the pan itself served my needs, I had to file a claim, as one of my travel companions had a family medical emergency, and had to cancel his portion of the trip. The trip was cancelled on Feb 16, 2019, and it took more than two months for the claim to be processed, and benefit check to finally arrive on April 25, 2019. Way too long! Their customer service recording states they try to process claims within thirty days of the forms and documents being received. I initially filed the claim online, filled out all the requested information, and submitted it to their claims dept. Two weeks went by without a word, then I get an e mail telling me that more documentation is required. Wish I could have received that memo a day or two after submitting the initial form, rather than wasting two weeks! the entire process just seemed to take much longer than it should have. I will probably not purchase any more plans from Travel Safe.

Had to cancel because of health reasons. Cancelled on 10/18/18. Filed claim on 10/31/18. Received check for full payment on 11/12/18. I would say that it better than I ever expected.

I thought 5 months was too long to receive my claim money.

Had to leave cruise due to death in family. Had all the info and sent in a claim, got paid. It was that easy. I always buy insurance, unfortunately (or fortunately) we had to use it. I strongly recommend buying.

Claim was settled within 60 days, I think that was very reasonable considering the experience I have had with other travel insurers.

We filed a claim in October 2017, for a November 2017 cruise that we cancelled. There were several hurricanes that increased their response time, which is understandable, but We had "cancel for any reason" insurance and we didn't receive our insurance reimbursement until April 2018. It took 6 months to go through the claim process. They would say they needed additional information and then two weeks later they would ask for new information that they could have asked for in the previous contact - it seemed like they were trying to delay resolution of our claim. They took so long that they threatened they were going to close our claim request because we provided an "invalid" cruise reservation number - it turns out it wasn't invalid at all, it was archived by the cruise line since it was so many months after the actual cruise date. They did pay the amount we expected, but taking 6 months to pay us is way too long.

Horrendous Customer Service when we tried to file a claim. They lose documents, don't follow, up, come up with excuses, etc. For a Simple $250 Medical Reimbursement they have been giving us the run around for almost 4 months. The claim could not be more simple (Dr. visit on a policy with Primary Coverage). Claim was finally paid when said we would contact the State Insurance Commissioner Beware if you need to use this company. I'd recommend staying away

I filed a claim to recover over $400 in airline ticket costs because the US State Dept issued a Travel Advisory warning for that portion of Mexico......I was denied and told that cartels bombing ferries in Cozumel isn't really Terrorism?????!!!!!!!!

What a ripoff!!! Never again do I buy travel insurance!

I purchased this plan for a significant trip that was planned well in advance. Unfortunately, major family health issues required me to cancel the trip about a month before the departure date. I promptly filed a claim, and spent hours pulling together the extensive paperwork that was requested (proof of reservations, proof of cancellations, documentation about the medical issues, etc.). TravelSafe/TripMate's response seemed to be to stall, delay, request additional paperwork, and (seemingly) hope that I would give up and go away. After submitting paperwork (by mail or online), it generally took TripMate about 1 week to acknowledge receipt in their online system, even if I called to confirm that they had already received the paperwork. Then there would be a delay of several weeks, before I would receive a request for additional documentation, which often duplicated documents I had already sent (or were slightly different versions of prior documentation). I always promptly responded to the requests and sent the requested documentation so that I would not delay the process. My claim was finally approved about 3.5 months after I initially started the claim. However, the reason my claim seemed to finally gain traction was that my travel companion (same trip/insurance/reason for cancellation) contacted the InsureMyTrip advocates after receiving no response or updates about her claim after several months; the advocate quickly got her claim resolved and paid. After notifying TripMate that my companion's claim had already been paid, my claim was finally approved and paid about 2 weeks later. Overall, this process seemed far more complicated and slow than necessary; I do not plan to purchase travel insurance through this company again.