We are only showing ratings that have a written review.
The trip included a
tour
Travelex
Travel Select
We had claims for trip interruption and trip delay due to an airport strike in Nairobi. Submitting the claim was easy, but the processing time took five weeks. There was no communication after I submitted the claim until an EOB was e-mailed to me. In the end, a little more than 90% of the loss was covered due to limitations on the trip delay coverage, but overall, I was happy with the plan and coverage.
Lawrence A. would
recommend this plan to a friend or relative.
Travelex
Travel Select
Horrible company. Used an extremely briefly worded stipulation in the contract to deny my claim. And it just so happened to be the very first thing they asked for after it took weeks to even get back to me. Basically just a scam. Noticed other reviews online with the same issue. Honestly don’t understand how their rating is so inflated on many websites. Steer clear and go with a more reputable insurance.
Marina F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Travel Select
You are NOT COVERED if you book your return flight after you depart OR if you change your return flight without requesting a change from them. Do yourself a favor and AVOID at all cost because this is such a SLIMEY COMPANY. Travelex underwritten by Berkshire Hathaway.
The coverage and cost seemed to be a great option. My wife needed to go to the ER while on our trip and thought ‘great thing we bought travel insurance’ because obviously this was going to be costly. She got taken care of, we paid for everything, and then filed a claim. About 3 weeks later we finally get a response asking some odd questions including proof of our flights (even though the hospital was in the country we said we were going to). Little did I know that these questions were SNEAKY ways to get out of paying claims. We sent our flight info to them and waited another few weeks. They messaged us back asking which day we booked our return flight because, even though we’re well within the time period of coverage…YOU ARE NOT COVERED if you book your return flight after you depart OR if you change your return flight without requesting a change from them. I went through and read the contract again and it was very briefly worded on pages 34 and 37 of the 59 page contract. ABSOLUTELY DESPICABLE. This why they start off with asking these questions because it’s is an easy way to toss out lots of claims. Don’t make the same mistake as us and go with someone else.
The coverage and cost seemed to be a great option. My wife needed to go to the ER while on our trip and thought ‘great thing we bought travel insurance’ because obviously this was going to be costly. She got taken care of, we paid for everything, and then filed a claim. About 3 weeks later we finally get a response asking some odd questions including proof of our flights (even though the hospital was in the country we said we were going to). Little did I know that these questions were SNEAKY ways to get out of paying claims. We sent our flight info to them and waited another few weeks. They messaged us back asking which day we booked our return flight because, even though we’re well within the time period of coverage…YOU ARE NOT COVERED if you book your return flight after you depart OR if you change your return flight without requesting a change from them. I went through and read the contract again and it was very briefly worded on pages 34 and 37 of the 59 page contract. ABSOLUTELY DESPICABLE. This why they start off with asking these questions because it’s is an easy way to toss out lots of claims. Don’t make the same mistake as us and go with someone else.
Kyle B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Thank you for taking the time to post your feedback on Insuremytrip.com, we make every effort to review all customer concerns.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance Services does not make claim determinations. We have contacted BHSIC, and they have advised that they do not have a claim initiated and have had no correspondence with you.
Listed below are the policy’s Effective and Termination Dates, and the definition of Trip, which may help provide clarity as to why the return date must be booked prior to the time of departure.
The policy ends on the earliest of:
(a) the date the Trip is completed;
(b) the scheduled Return Date;
(c) the Insured’s arrival at the Return Destination on a round Trip, or the Destination on a one-way Trip; or (d) cancellation of the Insured’s Trip.
“Trip” means a period of travel away from home to a Destination outside the Insured’s City of residence and;
the purpose of the Trip is business or pleasure and is not to obtain health care or treatment of any kin
the Trip has defined Departure and Return Dates supported by Travel Documents prior to the time of departure;
the Trip does not exceed the Maximum Trip Length Allowed listed in the Schedule; (d) and travel is primarily by personal automobile or Common Carrier.
It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.
Should you have additional claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].
Oct 23,2024
Travelex
Flight Insure Plus
I allready recommend it to family and friennds
Laura Eufrosina M. would
recommend this plan to a friend or relative.
1 of
5 people found this review helpful
Travelex
Travel Select
Part of our trip had to be cancelled because there was a ground crew strike at all Italian airports and our flight was cancelled and unable to be rebooked. The airline, hotel and car rental were all okay with refunds, but for our Trip to see the MotoGP races we had to dispute the charge with the credit card company. MotoGp won the dispute and so I claimed on the travel insurance our tickets. I filed a claim through online and after I was finished, it said it would email me the confirmation. I got no confirmation at all. So I have no claim number. About a week ago, I emailed someone with all of my policy information again and asked what is going on with the claim. I got an autoreply and again, no word from anyone. Unfortunately, I don;t have a lot of time to call during business hours and be put on hold. Can someone email me back and tell me what is going on? It said 15 business days, but i it has been well past that initial claim date. [email protected].
Heather B. would
recommend this plan to a friend or relative.
3 of
7 people found this review helpful
-
Angie
Thank you for reaching out to Travelex Insurance Services, on InsureMyTrip.com review site, we take all concerns very seriously and appreciate your feedback.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC and have been advised that your claim was received, and the examiner is working their queue in the order in which claims were received. They will contact you once the review has been done.
It is important to remember that insurance is highly regulated, and the policy purchased is a reimbursement policy for documented out of pocket financial losses incurred.
To receive further clarification please contact us at 800-228-9792 and refer to your confirmation number. For claim questions, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].Nov 21,2023
The trip included a
tour
Travelex
Travel Select
My brother passed away unexpectedly 8 days before our departure. We submitted everything online. I thought I would get a lot of prying questions, but did not. The insurance payment from Travelex was received 10 days or so after we submitted the death certificate. I was very satisfied.
Richard F. would
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
Travelex
Travel Select
Long hold times on the phone for emergency line.
Received inaccurate information from phone representative.
Inadequate coverage for our trip delay. Only broke even with the amount we paid for the insurance, leaving us several hundred dollars out of pocket.
Received inaccurate information from phone representative.
Inadequate coverage for our trip delay. Only broke even with the amount we paid for the insurance, leaving us several hundred dollars out of pocket.
Steven R. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Thank you for posting on InsureMyTrip, your customer experience is very important to us.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations; however, we have escalated your concerns to BHSIC, and we have been advised that your claim is in the que to be processed. To clarify your comment on Travel Delay, you are eligible up to the maximum benefit amount, which is per day and per person.
It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.
If you have any claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].Mar 03,2023
The trip included a
cruise
Travelex
Travel Basic
We received the full refund to which we were entitled, but it took five months to get it! The cruise was for October, we canceled in August and sent in claims, had to resend information again, and didn’t get our funds transferred into our account until January. Had to call several times to see what the delays were.
Lonnie D. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Travelex
Travel Basic
Basically, the plan coverage was far less than I had expected. In the end we cancelled our trip at the earliets penalty deadline because of mounting EU/Italy/Covid uncertainties. We cancelled in time to avoid most penalties. We could not cancel several train tickets and resceduling was a nonstarter. Our claim was thus relatively minor (less than 5% of trip cost) and less than half of the premium paid. It seemed like a fair claim.
Lesson: Read the fine print which, it turns out, eliminated all the threats that I thought were most likely and needed to be insured.
Lesson: Read the fine print which, it turns out, eliminated all the threats that I thought were most likely and needed to be insured.
Steven R. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
-
Kaylie
Thank you for your feedback.
Travelex has provided the following response:
"Thank you for taking the time to post about your experience.
We empathize with your situation. It is important to remember that insurance is highly regulated and all claims are determined based on the documentation submitted and the policy details for the policy purchased. Travelex Insurance and Berkshire Hathaway Specialty Insurance Company, the claim administrator, are required to follow the policy. The policy purchased is a Named Peril Policy, which means that any eligible reason for cancellation is listed in the policy. The policy itself does list which Named Perils would be covered (which you can view by clicking “view certificate” on the Insure My Trip website). Unfortunately, uncertainties and fears related to travel are not covered reasons under the policy (and would not be covered events for most policies).
Please contact us if you have further questions or concerns at [email protected]."Oct 05,2021
Travelex
Travel Basic
Understandably, it takes a while to get forms submitted and I knew upfront that I wouldn't get my money back right away. They were helpful and understanding and it didn't take too long for the pay out.
Whitney R. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance Services does not make claim determinations. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.
I’ve listed the policy’s Effective and Termination Dates, and the definition of Trip which may help provide clarity as to why your claim was denied.
The policy ends on the earliest of:
(a) the date the Trip is completed;
(b) the scheduled Return Date;
(c) the Insured’s arrival at the Return Destination on a round Trip, or the Destination on a one-way Trip; or (d) cancellation of the Insured’s Trip.
“Trip” means a period of travel away from home to a Destination outside the Insured’s City of residence and;
the purpose of the Trip is business or pleasure and is not to obtain health care or treatment of any kin
the Trip has defined Departure and Return Dates supported by Travel Documents prior to the time of departure;
the Trip does not exceed the Maximum Trip Length Allowed listed in the Schedule; (d) and travel is primarily by personal automobile or Common Carrier.
We have escalated your concerns to BHSIC, should you have additional documentation you think could support your policy, you are welcome to appeal the claim decision directly, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].