Travel Insurance Reviews for Generali Global Assistance Premium

I had to cancel my month-long Mongolia trip due to a medical emergency that happened 10 days before departure.

I provided Generali with ALL the medical and airfare documents they requested. They claim that they need more documents but don't spell out which ones. I've provided all airfare proof of purchase and all airfare refunds due to the cancellation. My MD filled out their forms and attached all the reports about my medical exams during the emergency.

Generali does not answer emails. Getting a hold of a human being on the phone is impossible -- talking to bots and then disconnects.

I bought the most expensive policy + service and I receive near zero response.

I have had no problems with other premier trip insurance policies from other companies.

I would not recommend Generali to anyone.

Submitted claim on-line. Paid within two weeks.

Amazing responds. A claim was filed on the week of May 28. We have already gotten confirmation that reimbursement is on the way.

Generali "lost" my claim, even though I can log in to their website and clearly see it in their system, and I have an email confirmation from early April showing the claim being submitted and the policy number. But their representatives say they cannot see the claim. I'll never use Generali or Insure My Trip again.