Travel Insurance Reviews for Crum & Forster - Travel Insured International

I usually purchase trip insurance but have rarely used it other for baggage delay. Very glad I purchased it this time. Unfortunately, my trip needed to be cancelled due to a hurricane that devastated my region. The claim process was surprisingly smooth, and I am thoroughly impressed with how the insurance handled everything. The customer service team was quick to respond to my questions.

First of all, the claims submission process was straightforward. I filled out the necessary forms and sent in all of my receipts (thankfully kept in email). I received regular updates on the status of my claim. It was delayed a bit and I needed one additional document from the airline, but I received a notice that my reimbursement check would be sent to me five weeks after I initially filed the claim. It was a relief to get the financial support I needed after the inconvenience. I will definitely consider using this company for future trips!

Terrible Company. Do not use Travel Insured. During Delta Airlines' total meltdown in late July 2024, our Delta flight was delayed and then cancelled, and we were rebooked by Delta on another airline in a different city the next day. Upon returning from our international trip, I filed with Travel Insured for expenses associated with the delay and have been met with a bureaucratic nightmare.

I have provided Travel Insured with a photo of the gate at our original airport showing that our flight was delayed, a screenshot of Delta's website showing that our flight was cancelled, copies of our boarding passes with Delta for the originally scheduled flight, and boarding passes for the flight we eventually took the next day. This is apparently not sufficient proof to Travel Insured that our flight was delayed.

Travel Insured keeps asking me for a letter from Delta that Delta has told me it won't provide. (I tried getting this letter both through Delta's website and via their customer service phone line.) Travel Insured is asking for copies of meal/lodging receipts I have already sent them. Fortunately, the amount of my claim is not large, so this won't be devastating if, as it seems, I never end up getting paid. I would, however, hate to be in a position where I was out a large sum of money and was relying on Travel Insured to make things whole. I will never, ever insure with them again.

This insurance was a joke. We planned a month long trip to Peru. We had the worst luck and had two canceled flights trying to get there, hours in airports, changing flights, going to other airports. Needless to say we missed our first week and planned trek to Machu Picchu. Of course what we had pre-paid on this was non-refundable. I only filed a claim for this amount of the trip that we missed as I thought this is what insurance was for. They asked for documents upon documents which I worked to provide. I had to get letters from the airline, I sent in itemized receipts from our trek that clearly stated what we had paid and clearly said that it was non-refundable. They just continued to ask for more documents and letters. I am sorry, but a company in Peru is not going to take time to fill out a ridiculous amount of forms to help us get our money back for a trek we didn't make. I gave more than substantial information. So unless you have hours upon hours to hound people to get documents, don't expect to receive any money if something unexpected happens in your trip.

My wife and I were on a land and sea vacation with Princess Cruises. My wife became ill the last 3 days on the Coral Princess. We had to see the doctor at 3:45am. When we returned home I submitted the appropriate paper work required by C&F Travel insurance. Three weeks later I received an email from them stating that they approved our claim and a check would be sent to us in about on week. Glad we purchased the travel insurance. We have purchased travel insurances in the past on many of our trips and never used it. On this trip it paid off!!
We did pay for the option of making this insurance our primary so we did not have to submit multiple paperwork. One negative comment is that when submitting documents via email to C&F you can only send a maximum of a 12mb file which was not stated in there forms. I had to submit 2 different files.
I would recommend C&F Travel Insured International Worldwide Trip Protector. In my case, they came through!

L&B

Unfortunately a traveling companion fell ill and could not travel. As a result all 4 of us reluctantly cancelled our trip. Fortunately Travel Insured covered all costs so we did not experience financial loss on top of our missed trip. I will always purchase travel insurance in the future due to this experience and Travel Insured will be my first pick!

All items, and a few extra were covered. So I guess bottom line they did their job. However, it took them a long time, and I had to keep calling them. I wonder how long it would have taken if I wasn't continually checking. I would call and they would say they would get back to me in 24 hours...a week later I would call and get the same response. My adult son,who went along on our trip and had his own insurance turned in a claim to another insurer for the same trip and expenses, filed his claim and had a check in 7 days!! Ours took 6 weeks.