Travel Insurance Reviews for AXA Assistance USA

Our trip to Peru was cancelled because of the violence and destruction to the runways and transportation within the country. Our own country advised not to travel to this destination until the situation was safe. We were denied a refund and were only given a credit for future travel. I spent nearly $1,000.00 on the insurance. Even our travel agent in Peru gave us a 100% refund and I would use them again. I would not use this company and the travel agent even recommended Imsuremy trip. Extremely disappointed.

I had to cancel my trip due to hurricane Matthew. AXA quickly and efficiently processed my claim and refunded all appropriate expenses.

Very fast, convenient, and helpful staff.

Have purchased AXA Gold for future trips. Claims handled professionally, courteously, timely. Do provide the required documentation for claims.

The customer service team at AXA Assistance were fabulous. Prior to filing, I had a number of what I felt were unusual questions and options. In a series of several emails, each having a prompt, clearing fair response, I filed my claim. The claim correspondence kept in in the loop regarding where the claim was i their process, and the refund was received in a reasonable time. The entire process was quick, painless and fair and I would highly recommend them.

Think very carefully about buying this policy or any other policy that has language paying for trip interruption only upon physician's certification at time of illness/injury if you are traveling alone (even if on a tour) and traveling in the developing world. If you are sick/injured enough to require interruption of your trip your focus will not be on getting a doctor's certificate, but on getting to good medical care, preferably at home. As I found, a physician who sends you away in an ambulance will not necessary respond to later attempts by you and the insurance company to certify the necessity for trip interruption.
The company was initially very difficult to get a response from. Once engaged, they were helpful in trying to get a physician's certification. In the end, they adhered strictly to their policy language, ignored the diagnoses on the ambulance invoice, and disregarded what even the claims adjuster said was an obvious need for me to descend rather than continue with my increasingly ascending tour in the face of severe altitude sickness, high blood pressure, and racing heart (the latter of which were caused by the former.) Bottom line: read the policy language carefully and shop around after having read it.

Had a number of previous policies for previous trips and never had a claim. Claim in excess of $40,000 was paid promptly after requested information was sent in with no additional questions. The process was surprisingly hassle free. A great company!