Travel Insurance Reviews for International Medical Group

I have bought travel insurance for years and never needed to make a claim until this time. IMG responded instantly and to my surprise they paid a claim for a cruise ship dr visit to get meds for a sinus inflection. Very pleased with the way IMG handled the claim.

I would never use IMG Insure my trip again! They are great on the front end and at taking your premium money but horrible on the back end if you file a claim. You can't talk to anyone who actually makes decisions. It took 5 months to receive a final decision and communication was horrible during the entire process. I received multiple emails asking for more information (much of which was completely unrelated to the claim issue) only to be corrected that they actually did have everything. Their "agents" don't provide any help for the customer and have no actual knowledge of the issue or process status.
I filed a claim for reimbursement of a non-refundable airline ticket that I had to cancel because our international connecting flight home from Rome changed from an afternoon departure to a morning departure. That change required me to purchase a new ticket on a different airline, cut our trip a day short in Greece because we had to leave a day earlier in order to make the morning connecting flight home from Rome the following day. The claim was denied for unknown reasons other than references to paragraphs in the contract. Plus, to add to frustration you can't actually talk with anyone to find out exactly why or discuss.
I would recommend Zurich Ins. Their claim process was, simple quick, responsive and paid up for an airline cancellation we encountered during a trip early in 2023.

I did not get to go on this trip due to medical reasons. I filed the claim as soon as I knew I could not go. I was asked for the same information repeatedly. It was almost as if the left hand did not know what the right hand was doing. It was impossible to call and check the progress on claim. Finally, several months later, I received some of the money due. All in all, I lost 300.00 plus 500.00 which was the cost of the policy. Never again will I use itravel.com

Outstanding service when I broke my foot. I felt very well cared for.

Unfortunately we had to cancel the trip, but prior to final payment. My brother who was traveling with us had a brain tumor and needed surgery. We submitted 22 pages of required validation. Response was slow and they disallowed a charge. We contacted insure my trip who acted on our behalf and we were paid the amount due. My brother’s paper work was lost even though he sent it by mail with tracking so it was received at their office. Ultimately again with insure my trip rep, they decided to use my paper work and the claim was resolved. This company is not good.

Very poor experience with this company. Countless phone calls checking on my claim over a 3-4 month time period. Poor customer service and a lot of excuses. Would never use this company again.