Travel Insurance Reviews for Generali Global Assistance

This was the first time we had to file a claim for travel delays, which we had both outbound and returning. Generali's process was straightforward and the processed the outbound delay very quickly. I created a second claim for the return trip delay and that slowed things down - turns out they only allow one claim per policy, so if you have claims, do it all in one submission! But their customer service people were helpful and got it straightened out. This experience makes me definitely want to buy Generali plans again.

I put in a baggage claim. The bag clearly arrive late and we had a cruise to make so submitted cost for car to go to the airport and pick it up. Claim denied as not covered. Very unhappy with that.

Excellent claims procedure.

For a claim of $60, I received a comprehensive memorandum as to why it couldn't be paid. I'm sure they spent more than $60. A quick phone call might have been wiser. I eventually responded to them with a detailed response, and eventually I did get a check from them. In the end we were satisfied with the outcome, but the amount of time it took to get a small amount of money, when the facts were not in dispute, was curious. I may use the company again, or, hmm, not sure.

My wife and I have traveled frequently since getting together 24 years ago. We have taken many cruises, done several European tours and have never taken travel protection coverage. This year, we booked travel to Greece and Italy. The trip included several segments and was a bit of a hodgepodge including several days in Venice, a 7 day cruise in Greece, several days in Athens and several days on the island of Kithera in Greece. We booked using points for hotels and some flights. Paid cash for the rest. At the last minute, I chose to take travel protection. We are now in our fifties. With several different segments making up our journey that was booked with several carriers, I felt the need to take some added coverage just in case we got into any trouble.

Our trip was wonderful. Three terrific weeks. All except our last day in Athens. Someone broke into the trunk of our rental car and got our electronics (iPads, camera equipment etc). We were heartbroken, as we have never had any hardship in any one of the 50+ trips we have taken. We had taken coverage with CSA. I phoned CSA while we were still in Athens (we were scheduled to come home the next day). The person I spoke to was empathetic and immediately sent me claim information by e-mail. We made a police report before returning home. It took us about a week to collect the documentation. About 10 days after our return, I submitted the claim and all documentation. One week later, I received an e-mail informing me that the claim had been processed and I should expect a check in the next week.

I am just tickled. In this day and age, when one so frequently hears about customer service horror stories, I expected to have to jump through hoops to close out this claim. But instead, the process was as painless as I could have possibly imagined. The claim was not huge - $2800. But, the piece of mind that we received , the painless process to sign up for the coverage, and the professional way that the claim was handled, virtually guarantees that we will be long time CSA customers. Great job!

We have taken trip insurance many times and have never had to use it. On our recent cruise to the Greek Islands, Turkey and Athens, we had an unexpected death in the family. We had to leave the cruise after 5 days. We applied for trip interruption as it cost us a lot of money to fly home from Rhodes, Greece to Austin, Texas. We submitted all of the paperwork on Nov 4th and by Nov 20th we received a check from CSA. They only emailed us once regarding some information, but we called, got clarification and finished the process. We are extremely happy with CSA and will use them anytime we book a trip in the future.

We were in Greece during the civil unrest. Our flight the next morning was cancelled from Mykonos to Athens due to an aircraft controller strike. We got back to Athens by ferry that evening, and made our flight back to the USA the following day, but we incurred an extra nights lodging in Athens and did not enjoy the night we had paid for in Mykonos. CSA refunded the extra expense for a night in Athens, and 3 months later, after getting the info they needed from the travel agent, refunded the lost night in Mykonos. I am very pleased with the handling of our claim. Although it took 3 months to resolve the entire claim, I do not blame CSA. Our travel agent was slow in giving them the cost per night in Mykonos.

My claim was finally settled on Sept 30th. It took a while but all of the extra expenses that I submitted were covered.