Travel Insurance Reviews for John Hancock Insurance Agency, Inc.

My plan clearly stated that it covers additional travel expenses incurred if there is a delay or cancellation but somehow my insurance processor does not acknowledge that when your flight is diverted into an alternate airport 3 hours from my original destination, that same day last minute car rentals are inherently more expensive then what your pre booked car rental into your planned destination airport will be. And the system of not having access to someone is lousy. I have to call them to request a call back. Hard pass on John Hancock policies on my next trip.

Purchased John Hancock Gold plan for a trip to Croatia. Our flight to Croatia was cancelled. Luckily, we live in the area and were able return home not incurring any hotel fees (trip delay insurance max $200/day per person on the gold plan). We managed to get a flight out the next day. I was able to use the "trip delay" insurance coverage to cover the Lyft back home, to the airport the next day and our first night at the Airbnb which was non-refundable. The process took several months - The policy required that you get a written statement from the airline as to the reason for the delay. I wasted a lot of time on the phone with agents trying to get documentation with no results. Also sent emails to their customer service with no results. Finally, sent a letter (snail mail) to the airline's customer service and they responded with an email with the reason (BINGO!). It's odd, I had proof and documentation that the flight was cancelled - the challenge was getting the documented reason for the cancellation. I'm not sure why a reason also needed to be documented. Nevertheless, for all future trip planning I'm just going to assume that a claim will be filed and will ensure that all documentation any reasons for delays/cancellations and for any purchase is readily available so that I'm not in search of it later if a claim is actually made. I also know to use the mail (not email or the phone) when attempting to get an airline to respond to questions for claims.

There were no hassles in making my claim for reimbursement due to the death of my husband. The only reason I didn't give them a 5 star rating was that it took quite awhile to receive the reimbursement.

John Hancock Bronze paid my claims in entirety. I had to re-submit my information using their forms because my first submittal didn't suit their accounting system. But all's well that ends well!