Travel Insurance Reviews for Generali Global Assistance

At Generali Travel Insurance, we take customer service very seriously. We will review your case and work with the representative to improve. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We strive to provide a fair; equitable and timely claims process for all customers, but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for cancellations. We appreciate your feedback and your business.

From Generali:
Hi Patricia. Thank you for your feedback. We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 541-3522 or via email at [email protected]. with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.