Travel Insurance Reviews for Travelex

Dear Margaret:

We want to thank you for taking the time to post your concerns, and we are sorry for your frustration.

The Travel Basic policy has a Trip Delay Benefit Amount up to 500. This benefit allows reimbursement, if there was a 5 hour or more delay, for “hotel accommodations, meals, telephone calls and local transportation while you are delayed.”

I have personally contacted the Claim Administrator on your behalf and they have advised in order to consider reimbursement under the Trip Delay benefit they require proof of the delay, which you may obtain by contacting Delta, and documentation for your out-of-pocket expenses, such as a credit card statement or receipt.

In regard to arriving in Fort Lauderdale without a stroller, the Baggage and Personal Effects Benefit Amount on the Travel Basic plan is up to 500. This benefit provides reimbursement for lost or stolen items as described in the plan. In order to receive the Baggage and Personal Effects Benefit the Claims Administrator would need documentation showing that the stroller was lost or stolen, for instance, from the Airline or Police Department. They would also need a receipt for the original item or replaced item, to consider reimbursement under this benefit.

Please keep in mind that Insurance is highly regulated and in order to validate coverage, claim forms and documentation (including documentation from the airline on the reason for the delay and the lost stroller) are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.

We trust that you understand the Claim Administrator’s decision is based on the terms and conditions of the policy and the available information. If this information is incomplete or inaccurate, please feel free to submit any additional information to the Claims Administrator and they will gladly reevaluate your claim.