Travel Insurance Reviews for Nationwide

For 4 months they kept asking me for additional information and I complied every time. Finally, they refused to pay for the trip interruption for the reason beyond my understanding.
We had to leave vacation in Florida because of the hurricane Ian was coming and lost 2 days of condo and car rentals. If this is not trip interruption, then what is?

We sent in everything that was requested and only recieved 1/10th of our modest claim! VERY DISSATISFIED and will NOT EVER recommend anyone to use you!

I had a little trouble reaching the Nationwide customer care team from Thailand when I caught Covid (the phone numbers that supposedly worked from anywhere in the world did not) but I once I did via email the support was excellent. Reps reached out at least twice during the week after I notified the company that I had to delay my return home to see if I needed help getting medical care (I did not) and to ask if I had to be hospitalized (I did not). They reminded me to send them specific information so they could stay on top of the case. I filed my claim for the airline rebooking fee and the extra cost of the new flight at the very end of November and received a check for the full amount claimed on January 5.

We're very glad we got the Nationwide Mutual Insurance Prime plan because we ended up getting COVID on our trip to Iceland and the plan covered and reimbursed us for the return flights we had to miss, an additional week of lodging and car rental, and new return flights.

It was hard to tell what paperwork we needed, but to be sure we got an official government PCR test and submitted the certificate we got from that as part of our claim. We filed as soon as we got back home. It took about 3 months, and then out of the blue we just got checks in the mail saying our claim was accepted. So overall, would have appreciated better documentation on what paperwork was needed, what is covered, etc, but it worked out well for us.

I provided everything I got from the doctor in the foreign country and for some reason that was not enough for a claim.

Was extremely disappointed that we did not get a partial refund for the 3 out of 5 says we were supposed to stay. Hurricane ian was approaching & even if there wasn’t a mandatory evacuation at the time, we didn’t want to wait as we were on an island & know how bad the bridges can get. Being on a island during a hurricane is NOT a good idea..I was hoping to get SOMETHING back. Obviously I wasn’t looking for the whole thing. Would appreciate you looking at this again. It truly was not fair!

Plan was easy to acquire and fairly priced. Filed a claim as a result of a British Airways flight that just disappeared from itinerary the day before we left. There was no email, text or follow up from BA. The insurance covered the expenses related the changes I had to make. Very happy with the process and results.

Wow! It is a time-consuming, complicated and convoluted process to fill a simple claim. LOTS of hoops to jump through.

Grumble, grumble,
I filed a claim for an Interrupted trip in May. NW requested additional info on July 9, 2022. I sent the info the next day. On Aug 22 I called and they confirmed that they had the info but the 60 day processing clock restarts with the additional info. Called again today 9/9/22 and the claim has not been processed. They will label for "Expedited audit" which should take 2-3 more weeks. I have purchased several Luxury Cruise policies and NW customer treatment is very poor. Once they get the additional info the clock should not start over. I am booking another cruise next week. Can you recommend a company with a comparable policy that has better customer service?
Thx

UPDATE Dec 6, 2022
My original claim was denied so I filed an appeal. On October 10 they asked for further documentation. I supplied the info on October 12th. As of Dec 6th I still do not have a disposition. I called Coordinated Benefits Plan (CPB) for an update and their systems have been down for two days. How is this any way to run a business?

UDATE Dec 7, 20022
CBP computers down for a 3rd day. They took my phone number and said they would call me when systems are back up. I decided to call Nationwide Customer Relations and opened a complaint. The agent will notify the proper insurance group at Nationwide of the delays and will call me back within two days. Stay tuned.

Final update 12/8/2022
Received an email from CBP that my claim will be paid in full. It shouldn't take 9 months to resolve a simple claim such as this one. At this point it is not delays related to the Covid shut down. Maybe they should have an Operations Mgr look at their workflow. Happy Holidays...

Had a foot injury while on shore on a cruise and had to see the ship doctor. The medical claim was submitted and I received reimbursement for the claim promptly.