Travel Insurance Reviews for John Hancock Insurance Agency, Inc.

I have always bought trip insurance and wondered about the value. Unfortunately, this trip we did need assistance and had to file a claim. My wife fell down the stairs on the third day of our 15 day cruise from Sydney to Singapore. She fractured her pelvis in four places and suffered internal bleeding. The ship's team handled the emergency well until we anchored at Airlie Beach. The local EMTs called a helicopter for a forty minute flight from the ship to a hospital in Mackay, Australia. At admission, the hospital made it clear that I personally would be responsible for payment. But by the third day, Seven Corners Assist had contacted the hospital financial office arranging for a guarantee of payment for what turned out to be almost three weeks in the hospital including a surgery. Seven Corners Assist arranged for flights back to North Carolina in lie-flat seating for my wife, even sending an escort to accompany us. A former EMT, he was very well versed medically, and very experienced in handling the challenges encountered in our 30 hour return trip. I was able to tend to my wife while he handled the aggravations of the airports and airline.

Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.

We were forced to cancel our trip due to a medical emergency. John Hancock promptly reimbursed us for all costs. We were very satisfied with their service.

We've never filed a claim before.This was a trip of a lifetime for the family and our 30th anniversary. Two weeks in Australia-part with adventures by Disney and part on our own. We had lots of tough stuff like skydiving on the beach planned and wanted (needed) special coverage, just in case.

We made a mistake-we listened to the travel agent and booked the domestic portion of the trip on American Airlines. Two days of our trip we were trapped in Dallas Texas instead of playing in Sydney Australia. We missed the sydney symphony in the Sydney opera house-surfing at Manley beach-and a full day of the organized tour.

We called the emergency claim number while trapped in Dallas airport and insure my trip was the only nice voice we heard for two days.

We filed the claim upon return and they were terrific. Didn't need the special coverage (glad we had it for skydiving) but for the ordinary issues we did need the coverage and they were the best.

We can never get the wasted time and missed activities back, but the cost was recovered and expenses were too. Quickly, easily, and fairly.

Now if only John Hancock ran American Airlines.....

We had a cancelled flight resulting in an over-night stay and two meals in Chicago. With one phone call, "Miguel" pleasantly explained my coverage, how to submit the claim, and, although telling me the claim form was on their website, promptly emailed it to me. Submission of the claim was easy enough and I received a full reimbursement check about 2 weeks later. I was very pleased with the pleasant and prompt service.
Attention other reviewers...If you did not submit a claim, your review is unnecessary! Saying, "Coverage looks good," or anything like that, gives no evidence of their service! Save space for folks who actually required assistance.

There were no hassles in making my claim for reimbursement due to the death of my husband. The only reason I didn't give them a 5 star rating was that it took quite awhile to receive the reimbursement.

We had a claim for shipboard medical services and I was pleasantly surprised at how well it was handled. From the time I submitted the paper work until the check arrived was about 2 weeks. No questions asked and no requests for further documentation. I had read some rather negative reviews for 7 Corners, the processing agent, but my experience was entirely different.

My husband became ill while on our trip. This policy covered the hospital bill that our US insurance didn't cover. It also covered the excursions we could not take, the cost of taxi to the hospital and back , and even covered our portion of a rental car that we did not get to use.These were all the things we had asked for reimbursement. Professional, prompt. I would purchase a plan from them again. It did take 6 months to get everything settled, so keep that in mind--we had traveled internationally. A big slow down was actually our regular insurance company--I had to submit info that showed how much my personal medical insurance company covered before John Hancock would pursue the claim.

Note: It would be a good idea to print off the forms you might need and take them with you.That way the forms can be completed by the doctor while you are still at the hospital. I did not do that, and had to get the ER doc to write a letter instead. John Hancock DID accept the letter and worked with us, hassle free.

First of all, reviews from people who did not "have to file a claim" are practically useless, since the claim process and trying to get a claim paid is where the problem arises.
I submitted a clearly covered claim for a trip including a cruise and roundtrip non-refundable airfare, with the required proofs of payment, unused tickets and cancellation notice from the cruise. The claim for the cruise was paid, but I had not cancelled my air ticket assuming no need since it was non-refundable (and the airline already had my money). Besides, I paid a higher premium for my insurance so airfare would be covered. WRONG! The airfare claim was denied.
I'm not sure everyone knows you need to actually cancel your ticket and get a "cancellation notice"(?) from the airline to have a claim paid. A no-show doesn't count. This is not clear in the policy rules.
Considering the claim process hassle, I'm not sure I will insure for airfare in the future.

Contacted them about an injury and wanted some advice, took them several days for them to contact me. Ultimately had to make another request 3 days after my initial letter and had another response 9 days after to my first request.

John Hancock Bronze paid my claims in entirety. I had to re-submit my information using their forms because my first submittal didn't suit their accounting system. But all's well that ends well!