Travel Insurance Reviews for Crum & Forster - Travel Insured International

My husband developed a terminal illness shortly after we purchased the plan. The company provided me with the forms and instruction of what I needed to do to submit a claim. I provided the documents and submitted the paper work and had my reimbursement within 6 weeks. I am pleased with the plan and their responsiveness.

You are the worst insurance company I have had ever. The insurance I bought with you is the most horrible. I had to cancel my trip back in December due to illness, and I still cannot get my money back.

I would highly recommend this company. Since I was ill it was difficult for me to manage the claim. They were very helpful and went the”extra mile” to reimburse me. Highly satisfied and will use again.

You should remove this company from your list. They are unresponsive, poorly managed, and have been getting horrible reviews. I have used your service for years, but your recommending this company has now made me worried. This is only 1* company, since insurance means that you actually get reimbursed for insured loses!!

It took 2 months to settle my claim. The first agent did not understand my request and sent the wrong paperwork. Every correspondence took at least 15 days to get a response. Every call was handled by a message taker who would then send a request to the reviewer for a response.

We have used these insurance plans many times and even have 2 more trips coming up covered by INSUREMYTRIP but never filed a claim before. And yet we have been waiting many weeks for a very small claim we filed in January to be paid. When we call, we are told that all of our information has not been received although we have sent everything asked for. If this case is not resolved soon, we will have to resort to Social Media to alert unsuspecting people about the total disregard of clients' claims. No one I have spoken to who has used other insurers has had the problems we have been having. Be assured that we will not let this drop, which is probably what this company is hoping we do. Maybe the Better Business Bureau should be contacted to help us which we will do if this goes on more than another week.

Declined coverage of tour canceled by tour operators due to the outbreak of coronavirus. While I was eventually able to recover most funds from tour operators, some related costs were not covered (flights to departure city). Fortunately, the final cost of loss was only around $300, but very disappointed in coverage provided and reaction to request for coverage. Gives a bad name to travel insurance.

Bought this plan for a trip to Spain and had to file a travel interruption claim. It took forever to get in contact with someone to file the claim when we got back. Then it took 2 months for Travel Insured to request additional paper work. Then it took over a month after that to fully process my claim for much less than I felt I was due. No communication during the 3 months besides the request for additional information. Horrible, horrible customer service and a ridiculously long processing time. Then barely an explanation of my claim amount and why it was less than 1/3 of my initial claim. Never again will I purchase a travel insured plan.

Our travel agency Cox and Kings went bankrupt prior to our trip and most of the money we paid for the trip was lost. Upon contacting C&F I was informed that although we had their "Deluxe" plan, if I would turn to page 52 of (roughly) 97 of their policy I would see that they don't cover bankruptcy of travel agencies. Well, isn't this a major reason we all buy travel insurance, to cover the problems which do occur? We had to pay for the trip twice...

On the other hand when we got delayed due to bad weather, their emergency travel services did help out with rescheduling flights. (We had no travel agency to turn to). Otherwise I would have rated them a one, as I was really angry about the weasel clauses in their contract. I suppose all contracts have exceptions, it is just that in the up front disclosure about what is covered, they should also have a list of what isn't covered so you can know what you are actually purchasing.

My greatest loss was my glasses ($600) and not covered.