Travel Insurance Reviews for Crum & Forster - Travel Insured International

I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.

Had to make a claim because of catching covid and quarantine requirements in the country I was staying. The claims process was easy and the agent I spoke to on the phone was very kind and helpful.
It did take a couple months for my claim to be processed and paid due to being unusually busy. This did not bother me and I was told that usually they try to process claims within 30 days and hope to be back to that target by January 2023.

The five-month claim processing time of C&F Travel Insured is worse than poor. It is deceptive and frustrating and designed to make the traveler give up in abject despair. Before purchasing, please read the reviews from people who actually filed claims. They speak to the poor service.

I did not give up, and my claim was settled after five months. Five months following submission of the claim form that they sent, a cover page listing each expense that I created for them, and a receipt for every single expense that I prepared as a PDF.

I filed on June 15 and was approved for payment of the claim on November 16. I am writing this review with facts so other travelers will beware.

I contacted C&F Travel Insured many times. Each of their representatives was courteous and polite. In August a representative “escalated” the claim for me. That had zero effect. No one could tell me when it would be reviewed. In October, I was told that the form they gave me in June was for trip interruption and I needed a trip delay form. Remember they had my documents and explanation since June 15.

I completed the form immediately in October and it was approved November 16. The terms of the insurance coverage were fine, but the five-month length of the claim process was inexcusable. What’s the point of insurance if a traveler cannot get paid?

I had to make a claim for a trip delay due to Covid. The company finally paid the claim, but it took about 6 months. Part of the delay was because they sent me the incorrect forms to fill out. The rest of the delay was unexplained. Also, the call center has extremely long hold times (upwards of one to two hours).

This policy is the first time I actually had to file a claim (for a trip delay situation). The claim website was a little clunky, and I had to call customer service. They warned that there was a backlog, and results would take awhile. During the interval, I received two e-mails saying they were sorry it was taking so long, but finally they alerted me that they were paying out the amount that I had filed for, so I'm happy.

Update: I would give this company MINUS 5 stars if I could. Horrible service and I never got paid until I filed a claim with the state insurance commission. And then they shortchanged me by $600 and have so far been unable to provide me documentation showing why. Do not use them. Original: I filed a claim that I'd already been told was good and I've been waiting months and months! to hear anything. No one EVER answers their claims phone number. I sent FIVE emails asking what was up, and finally just got a form email back saying they're still processing it. This is completely different from any other trip insurance claim I've ever filed. Very unsatisfactory.

You kept & $200 out of the $500 I paid after canceling. Unforeseen circumstances came where I had to cancel. I paid for protection for the trip, not insurance if I didn’t go. I am very disappointed. You say you used my insurance to retrieve a deposit I paid to the Catholic Travel Centre. I never went on the trip and you should have reimbursed me fully for not using the insurance in Jerusalem. I could have understood a small amount for processing, but not $200!!!! What a racket.:(

they are IMPOSSIBLE to get ahold of, their online system does not allow for an account, no matter how many times I set one up it doesn't allow me to log into it. I've used insure my trip to buy policies every time I've traveled and hands down C&F is the WORST I've ever taken and would NEVER buy with them again.

Travel Insured gets two stars simply based on the fact that they paid the claim as submitted. However, they lost three stars for multiple reasons. First, I'm very unimpressed with the ability to file a claim online as I kept getting a loop that wouldn't allow submission of the claim. Second, the lack of communication. The only emails I received were the original email sending me the paperwork to complete, three automated "we're sorry for the delay, thank you for your patience" emails and one automated "we've received your email" message. This email was for the second submission sent where I was sending additional information. I never received an acknowledgement for the original submission of the claim and had to call to confirm receipt. Third, I had to call numerous times to get updates. When I began to state that I felt the claim was taking too long, most of the agents I spoke to were polite and professional. One became defensive argumentative despite my statement that I didn't blame her personally and was commenting to put my complaint on record. In the end it took FOUR months and numerous calls to get my claim paid. Finally, when the adjuster called to let me know they were paying my claim, there was no apology for the extreme delay. This would have added a star to my review.

When I filed a claim with another insurer right after Hurricane Harvey hit, it only took two months. COVID has been going on for two years. They should be farther along than this in catching up to handling claims.

My trip was interrupted by my companions contracting Covid. I had to leave two days early. My airline charged over $500 to change my ticket, while my companions on a different airline actually got small refunds on their ticket changes. My insurance covered the increased cost of my return air ticket. The claim process took about six weeks.