Travel Insurance Reviews for AIG Travel

I ended up getting norovirus on our cruise, and the insurance covered charges from the cruise ship medical center. It took some time to process the claim, but they covered everything.

Unfortunately we had to cancel our September 2018 cruise (a hurricane will make travel impossible). The claim filing process was easy and the claim was paid fairly quickly. Can't ask for more than that.

We purchased travel insurance for a cruise of the Eastern Mediterranean for late September. Unfortunately, my wife came down with some medical problems and we had to cancel. I have seen many reviews that were positive but never had to exercise the policy and a number of reviews that were negative when they tried to collect so I wanted to write a positive experience for a policy that I had to collect on. The true reviews are how a company performs when you have to exercise the policy.

The AIG Travel guard web site was very easy to use to file a claim and was very clear on the documentation needed for validation of the claim. All the documentation could be up-loaded through the web site and I could add extra documentation as needed. After the documentation was complete (it took a day or two to get everything up-loaded) I waited about 2 weeks and got an e-mail stating I was getting a refund for the full amount that I submitted. From reading about problems with collecting on travel insurance, I fully expected to have to haggle with AIG but I did not. I am extremely happy with AIG Travel Guard and will buy only by from them in the future.

My husband and I had to cancel a planned trip recently due to an injury. Luckily, we had trip insurance through AIG Travel. We filed a claim. They were courteous and responsive and we are getting all of our money back. Thanks AIG!

I was encouraged to file a claim per my telephone discussing with an AIG rep. The claim was denied since my policy did not cover such a problem. Why did the first rep not tell me that?? I had to go through all the procedure in filing when it could have been avoided from the beginning.

I thought I bought trip insurance to cover any unexpected occurrences but I found out the hard way that it didn't cover squat. I've told my friends "what ever you do, don't buy AIG insurance.

This is an update of a previous review. My claim has been approved and should be paid within 10 days. I think the process could have been simpler. I had a previous claim several years ago that was handled much more expeditiously. I will not use AIG again.

I did not go on the trip. I have never cancelled a trip before but had emergency surgery about a month before and had to cancel. Once I was out of the hospital and began the claim filing process I found the website very easy to use. There were some items I was not clear on regarding prior doctors visits to be listed (it said "all" for 6 months, I was wondering if eye appointments and such were needed). I called customer service and had my questions answered simply and professionally. Once the release from the surgeon was submitted the claim was settled very quickly at the full non-refundable amount of the trip. I was very happy and impressed with AIG. I would recommend them and their product to anyone.

My claim was unfairly denied. I am not going to waste any more time and energy with this company. I will never use them again.

I filed a claim for an interrupted vacation due to a cancelled flight. It took 4 days for it to be assigned to an adjuster but once that happened my out of pocket expenses were reimbursed promptly.