Travel Insurance Reviews for International Medical Group

Three of us tested positive for covid during our trip and had to quarantine and delay our return for three days. Our doctors prescribed Paxlovid and we returned home as soon as we tested negative. IMG has used every trick in the book to delay and deny coverage. They are not acting in good faith and repeatedly demand data that has been submitted multiple times. They now will not accept the doctor's message approving Paxlovid and the Paxlovid prescriptions as proof of covid. IMG is demanding the covid test strips. Who has ever saved a used test strip. I have filed a complaint with the California Insurance Commision and it looks like I will have to file a lawsuit to get IMG to live up to their obligations. AVOID IMC AT ALL COST. It is the worst company I have ever dealt with and is causing terrible stress and anxiety.

This was the first time we have had to file a claim. My husband got sick on a cruise and ended up with a $8,500 medical bill. We did have to pay it out of pocket, but we were reimbursed for the entire amount. Very easy process and we had the money in our account in approximately 30 days. I would definitely use this company again.

I lost my passport and called the emergency assistance number for support. The person I spoke to said I would receive an email with local instructions. I never received the email or got any further assistance. (Yes, I checked my spam folder.)

Plan was for "Cancel for any Reason". It took too long to receive refund.

We had a claim and it was promptly reviewed and a payment for the amount submitted was approved. Very pleased with the process!

Had to cancel our trip due to medical reasons. We received a partial settlement in two weeks for the land portion of the trip. Not bad! We were issued airline credits directly from the airline. However, we had purchased seat upgrades which were not reimbursed by Delta. Trying to get the last $189.98 from this insurance company was like pulling teeth, at best. Picture the most frustrating, mind-boggling experience you could have with a company. Don't expect to ever speak to a claims rep. CLAIM REPS DON'T TAKE PHONE CALLS! The CSRs who answer the phone are pleasant enough, but will put you on hold forever and then tell you they can't transfer you to anyone who is actually handling your claim. Are you kidding? Not only don't they take phone calls, apparently they never read their email or look at a claim file. They do, however, send the most ridiculous emails saying they need more information from you, or a provider, to process your claim but they don't say what they require. Who do you require it from? What? If you send them an email, you will get an automated reply.

Do yourself a favor and shave your head before you try to submit a claim to these people. It will be much less traumatic than pulling your hair out every time you have to deal with them.

Oh and by the way, I worked in Claims for many years, so I know what decent service is. This company does not have it.

Good luck if you have to actually argue an issue like a pre-existing condition or have a large dollar claim. I can't even imagine the runaround you will get.

I stopped counting after 12 phone calls and 14 emails. In the end, it took me just over 5 months to get the last lousy $189.

Also, side note....Saying a company has a 4.5 star rating is very misleading when most of the reviews say, "I'm so glad I didn't need to make a claim." How about having a separate rating for people who actually did make a claim???!!! Sorry, if that exists somewhere, but I didn't find it.

i had lost baggage from tacloba, phillipnes to manila, philipines, i tried to file a claim for baggage location
or reembursement but i was then informed of receipts needed, place of purchase and price, which these conditions i was not informed of prior to purchase, which is very concerning when this is the reason for purchasing insurance, so i have no chance of baggage recovery, the money you spend with this company is useless for, warning keep your money, this company has bogus claims of offering any assistance to anyone

my wife broke her ankle so we couldn't travel - my trouble with claiming from IMG began at once - I found their claims website unworkable so submitted a lot of documents by mail

this eventually produced a series of e-mails that made clear they were inclined to deny a major part of the claim - the reason for this is that I bought the flights from Miami to Curacao with travel credits from American Airlines due to a previous flight cancellation from AA in 2022

I could not get IMG to acknowledge my loss from using this credit - they admit that no refund from AA was requested but today denied this portion of my claim - now they want some kind of proof that I received no credit from AA - although they actually checked with AA

I have tried to call these people and never get to speak to a decision-making person despite long waits - I am 80 and my wife is 77 - we insure to avoid exactly this sort of mess - there is no dispute that the trip was cancelled and the amount of our loss - just crazy bureaucratic paper shuffling

InsureMyTrip should drop this company - they are not fit for purpose

This was the first travel delay claim I have had to make, and the process was a bit frustrating online. It took two attempts, but my claim(s) were processed in what I felt was a fair amount of time, 30 days, and given the incredible melt down of the airlines during Christmas 2022, I felt this was acceptable.
I will recommend IMG to friends, and have used them again since my claim.

Purchased the plan for our Christmas visit with our son in Canada. Primary reason I chose this plan was for the higher amount of medical coverage it would provide. During our visit my wife caught Covid. She had a tele-visit with a Canadian doctor who prescribed medications. Upon returning home a filed a claim with the receipts to IMG. 5 days later I was informed that I did not provide ACH info so the benefits would be deposited in my checking account. 10 days later the money was deposited. The process was easy but be sure to keep all receipts and documents and send to the claims agent, in this case iTravelInsured