Travel Insurance Reviews for International Medical Group

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Filed claim
By
on
for a trip to Italy. Italy.
International Medical Group iTravelInsured Travel SE
Do NOT use IMG! When filing a claim, all you get are nondescript formula emails. The claims department is hidden away. Their customer service representatives only forward your concerns to claims. We will never buy their insurance again. There is no way to refute decisions made about their "verdicts". Read their reviews on other websites. You will read that they are terrible! Be careful.
HELENE S. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Italy. Italy.
The trip included a
tour
International Medical Group iTravelInsured Travel SE
A sudden serious illness ruined our luxury European travel plans. We filed a five-figure claim in late May with IMG iTravelInsured and their service was prompt and courteous. By mid-August, we received notice that our full claim was allowed by their Underwriter and electronic payment is pending. And the premium was generallt10-15% less than several other similar plans. Highly recommended.
James W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Italy. Italy.
The trip included a
tour
International Medical Group iTravelInsured Travel SE
My only complaint is that the claims process moves very slowly. I submitted all of the requested documentation and then on day 28 they requested more information - all of which (except for my bank account number) they already had. I sent all of that info the same day I received the request and my claim was finally settled on day 62. During this very long wait there was no way to get any information on the status of my claim. The settlement was fair, but definitely not prompt.
Cynthia O. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. We are sorry to learn about your claims experience but are happy to learn the claim was paid. In the future, please feel free to reach out to us here at InsureMyTrip if you feel like your claim is taking too long to process. One of our Anytime Advocates can look into your claim and see if they may be able to help expedite the process for you. Please call us at 800-487-4722 if you have any questions or concerns and we would be happy to assist you. We look forward to helping with your travel insurance needs in the future.
    Aug 28,2019
By
on
for a trip to Italy. Italy.
The trip included a
cruise
tour
International Medical Group iTravelInsured Travel SE
Had a great trip abroad and was glad that we had the insurance. But was not happy with the response on my inquiry.
Jerry M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. We are sorry to learn you were not satisfied with your experience when reaching out to IMG iTravelInsured. We have shared your feedback with IMG iTravelInsured to review further. If you have any questions or concerns, please feel free to contact us by emailing [email protected].
    May 29,2019
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