Generali Global Assistance
Standard
Trip insurance is always great to have to sleep better, but you never really know what you've got unless you have a claim! Unfortunately in my case, I did have a claim and they did respond with excellent service. The biggest challenge was reaching the 800 number with very spotty WIFI signal, but once I made contact Generali swung into action. They used photos of my medical reports to make the determination of what was necessary and made all the arrangements for changing my return trip and arranging door-to-door service on ground and in airports. Once I got home, I filed a formal claim with documentation for non-refundable and additional expenses, and these were paid in a very timely fashion with good followup.
I'm very thankful to have had that support - I think it persuaded a number of my companions and friends back home of the value as well.
I'm very thankful to have had that support - I think it persuaded a number of my companions and friends back home of the value as well.
Mari-Jo H. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Preferred
All good - but the online process was a bit cumbersome - could be more consumer friendly to fill out form - keep draft etc.
John G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Plan administrators interpreted a diagnosis that occurred after purchase of plan, and prevented travel, as pre-existing. Subsequently , my claim was denied.. even after appeal. My travel companion's insurance company reviewers were able to understand the diagnosis was NOT pre-existing, and reimbursed her immediately, without question. VERY disappointed.
Suzanne P. would not
recommend this plan to a friend or relative.
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Carol
Thank you for your review.
After consulting the claims department, Generali has advised that the injury occurred within the 60 day look back period prior to your effective date of coverage but did not improve. As a result, there was a possible worsening of the condition that resulted in surgery at a later date.
Since your plan did not include a preexisting condition waiver, the denial of coverage is correct according to the terms and conditions of your policy:
"PRE-EXISTING CONDITION means a Sickness or Injury during the 60 day period immediately prior to your effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic
test, examination, or medical treatment; or (2) took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy."May 31,2019-
SuzanneB
Wrong. Diagnosis of a sprained ankle(correct or incorrect) does NOT equal torn tendon and need for restructuring of ones heel. My travel companions insurance company was able to differentiate.. and refund immediatelyMay 31,2019
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SuzanneB
Earlier version? It was purchased in FebruaryMay 31,2019
The trip included a
cruise
Generali Global Assistance
Standard
My wife and I were about to depart on a long-planned (very expensive) vacation and cruise aboard the Regent Explorer. However, right before we were to leave for our flight to Italy, both of us became seriously ill and we were both hospitalized. Fortunately we had purchased our policy thru InsureMyTrip and I had selected Generali as our provider. The service from Generali could not have been better. The entire process was handled very efficiently via email. After submitting all of the forms and doctors' reports (extensive but understandable) our claim was paid immediately. Although we were very disappointed that we were unable to take our cruise, we could not be more satisfied with the service and claim processing we received from Generali. I highly recommend that anyone contemplating a trip consider Generali as their insurance provider. I should also note that Generali was extremely competitive in their pricing as well. Thank you InsureMyTrip and Generali.
Howard S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Filed a claim after a flight was canceled and we had to purchase a last minute more expensive ticket on another airline. Generali paid the difference between the two tickets. They approved the claim in one day and we received a check two weeks later. My advice is to send ALL documents relating to the claim even if it seems redundant.
Patricia M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Premium
We had bought ferry tkt to travel between islands in Greece. The day of travel the ferries went on strike. Generali reimbursed us for the expensive airfare we had to buy to get off the island.
The reimbursed us for taxi fares even though we had no receipts from the drivers.
Paid for a meal for which we had a receipt. Not knowing if we were going to reimbursed for our loss we stayed at an inexpensive hotel overnight which they reimbursed as well. They do not give daily allowance or for bags delayed unless you go buy clothes as our bags did not come with our flight.
I still rate them highly for their quick response to claim submitted received payment in 2 weeks.
The reimbursed us for taxi fares even though we had no receipts from the drivers.
Paid for a meal for which we had a receipt. Not knowing if we were going to reimbursed for our loss we stayed at an inexpensive hotel overnight which they reimbursed as well. They do not give daily allowance or for bags delayed unless you go buy clothes as our bags did not come with our flight.
I still rate them highly for their quick response to claim submitted received payment in 2 weeks.
Ravindra T. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
On our recent trip to Europe, we had a flight delay which caused us to miss our connecting flight from London to Rome. As a result, we were forced to book a later flight at a much higher cost than our previous booking. Upon our return home, we filed a claim with CSA for trip interruption. We were asked a few questions to clarify the basis for our claim, but after a brief time of less than 2 weeks from the time we submitted our claim, a check for full payment was received in full. I would highly recommend travel insurance with CSA and will most definitely buy insurance through them in the future when the need arises.
Robert Q. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The European/Asian Desk Rep was very helpful in getting a doctor for me in Sicily. The claim for medical costs was paid in a timely fashion and appropriately. I will definitely use CSA in the future and will recommend them to friends.
Robert G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although the fine print of the policy would eliminate my claim, I must emphasize that the coverage such as Trip Delays are very limited and failed to pay for late receipt of luggage by the airline during transfer and clearance through customs. This cost us over $300 and was excluded by the coverage. One previous claim was also not paid by CSA and this makes me question their real concern for fair coverage of the client versus their desire for greater profit as a company. I WOULD STRONGLY RECOMMEND YOU TRY TO READ AND UNDERSTAND EVERY WORD OF THE COVERAGE BEFORE ENROLLING.
Burton C. would not
recommend this plan to a friend or relative.
-
Deborah
Generali Global Assistance
We’re sorry to hear that your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions they may have. To further help ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately, the plan you purchased is not able to provide coverage for every event that might cause your trip to be interrupted or delayed, though it does include approximately 20 different covered events that can qualify for Trip Interruption coverage and approximately 10 different covered events that can qualify for Travel Delay coverage (depending on your state of residence). We understand your trip was delayed due to receiving your luggage late in your connecting city. Unfortunately this is not a covered reason for either coverage. If there is something specific that you want to be sure is covered, please reach out to us before, during or after you purchase your plan. We can be reached toll-free at (800) 348-9505 or via email at [email protected].Oct 24,2016
Generali Global Assistance
Standard
This was my first experience with travel insurance. We lost a day of our trip to Italy due to flight delays and weather. I filed a claim with supporting documents and we were reimbursed in full, quickly and without issue. Yes, I would highly recommend CSA.
Daniel B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
"Travel Insurance Reviews" is your opportunity to read and post reviews on the insurance companies. When you return home from your trip, you receive a review request email. In that email you are asked to rate your policy and the claims process, if you had to file a claim.
However, there is another forum, ResellerRatings.com which is a site for rating InsureMyTrip.com. That email message to post your review follows the purchase of your policy.
Please call us at 800-487-4722, if you have any questions or concerns.