Travel Insurance Reviews for Nationwide

Our baggage was lost in route on our insured trip from Phoenix to Bangkok. I provided all of the required documentation to Nationwide within a week from returning home. Nationwide sent an email stating that they approved my claim and sent a check on 6-12-24. Today is 8-4-24 and I still haven’t received the check. Nationwide has not responded to any correspondence since they claimed to send the check. I would not recommend!

I had a little trouble reaching the Nationwide customer care team from Thailand when I caught Covid (the phone numbers that supposedly worked from anywhere in the world did not) but I once I did via email the support was excellent. Reps reached out at least twice during the week after I notified the company that I had to delay my return home to see if I needed help getting medical care (I did not) and to ask if I had to be hospitalized (I did not). They reminded me to send them specific information so they could stay on top of the case. I filed my claim for the airline rebooking fee and the extra cost of the new flight at the very end of November and received a check for the full amount claimed on January 5.

I will use Insure my Trip/Nationwide Insurance from now on! I paid for an expensive trip to Thailand in February. I already had some reservations due to the corona virus but decided to push through anyway. The day before I was to leave, my daughter injured herself. I promptly canceled trip and contacted Nationwide. The customer service rep was a little “snarly” with me but They emailed me the paperwork. It was easy to read and fill out by the doctor and myself. I promptly submitted and they promptly paid the claim.

This is the first time I ever purchased travel insurance (despite having traveled internationally for the past several years.) It was a very expensive trip to Asia and my husband and I were most interested in the medical coverage (didn't want to be stuck overseas with an illness/injury requiring expensive medical costs.) Well, I ended up getting food poisoning and spent a day on IV fluids and IV antibiotics, racking up $1000 in medical costs. I called Nationwide from the clinic in Thailand (I had their app on my phone with all of the insurance info at my fingertips) and they immediately opened a claim for me and gave me a claim number. They also emailed me all the forms that I needed to complete with a list of everything that I needed to supply for the claim. Meanwhile, our flight from Incheon to LA was delayed, causing us to miss our connecting flight to Denver. My husband had to purchase 2 seats on another airline last minute for $500. I submitted a claim for $1500 on 12/26/17 for medical expenses and trip interruption. I immediately received a confirmation email and had a check issued to me for the full amount of my claim on 1/03/18. There was no hassle whatsoever. I was so impressed with their service that I just purchased another policy for our trip to Europe in September. I cannot stress how happy I am with this company and how efficiently they handled my claim. I realize how lucky my husband and I have been over the years to not have had any illness or trip interruption befall us, but I realize the importance of having travel protection (especially being medically covered while out of the country) and will never go without travel insurance again. And, of course, I will be going with Nationwide.