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The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I have been trying to collect my refund for my claim for over 2 months - all I get are excuses that they are busy with ski season - I would never recommend IMG as an insurance carrier
Anton S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
My wife passed away before our trip. IMG made the claims processes overly difficult and time consuming. Representatives of IMG were not truthful with me about needing more information and correspondence that IMG supposedly sent me. As soon as I threatened legal action to get my claim paid, my claim was paid. Due to its very poor customer service, I strongly urge you not to let this company continue to solicit business through your website.
Scott F. would not
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
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After reviewing your claim, International Medical Group acknowledged that they did not escalate the process, so your claim followed the usual time frame. It was received by the insurance company on 8/31/2018 and was finalized on 9/26/2018 with the check being mailed on or about 10/3/2018 after the month end check run.
International Medical Group and InsureMyTrip both regret that your claims representative did not acknowledge your frustration and provide more attention to your claim. Please rest assured that the company appreciates your comments which they have carefully reviewed with their representatives to improve service.
Once again, please accept our apology.