The trip included a
cruise
Nationwide Mutual Insurance
Essential
very easy to file online. Quick decision in less than 30 days.
Miriam C. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Did not have to use the plan, but happy with the price, coverage and communication process.
Sherry Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
We did not have any issues so I have no experience with the claims process. However, the policy provided all the coverage we needed at a competitive price. Communication was quick and efficient.
Jessica Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Didn't need to use it so hard to say how well it worked. But that's a good thing.
Eileen M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Used this for a December cruise. Love the options were given and the ability to add other options as needed. Purchasing is easy and the chat feature is the best.
Houston S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
This is really hard to do when you don’t have a claim. If I did have a claim, I would be able to evaluate the policy a little bit better based on what I needed covered.
Beth T. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Easy to purchase with the options we needed
Paul R. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
Gave us the peace of mind for our vacation.
John L. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
Felt very comfortable traveling throughout Mexico knowing that I had insurance coverage. NEVER know what might happen while traveling. Just want to THANK YOU!! Definitely will recommend to family & friends.
Charlotte K. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
I was robbed in Mexico by the police and my flight was delayed. Since the police were the perpetrators, I did not get a police report. After opening a claim, Nationwide took a week to respond asking for receipts/information about the trip delay but no mention of the coverage for loss of personal effects. I emailed them back asking if an exception could be made regarding the requirement for a police report for theft. No response nearly a week later. Terrible and nonexistent customer service. I ended up having to file a claim under my renter's insurance policy with Travelers Insurance (they handled the situation quickly and efficiently). Very dissatisfied with Nationwide and won't be using them again.
David C. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
Thank you for your feedback. We are sorry to learn of the setbacks of your trip.
Unfortunately, due to the on-going concerns pertaining to the pandemic, claims departments industry wide have been experiencing high call and email volume. This causes response time to be delayed longer than usual. However, we are glad to learn that your renter's insurance made you whole for your losses.
From an educational standpoint, it is important to point out that it is a Travel Insurance Industry standard to require baggage loss claims be substantiated by proper documentation. Additionally, the baggage loss coverage on your policy was secondary coverage, meaning that the claim would be paid after any other primary collectible. This may help explain why your renter's insurance was able to act swiftly in paying out your claim.
We have been in contact with the claims department regarding your concerns and they have notified us that they are still awaiting your claims form. If you would like to continue this process please call them at 888-490-7606.