Travel Insurance Reviews for Trawick International

Had to buy additional airline tickets due to airline delaying and canceling and then missed connection. Cost to me was an additional $3500.00 for the tickets and the plan only paid $300.00 at first but when I reached out they looked into it and reimbursed the remainder.

Had a trip to Copenhagen Denmark about May, 2022, that was interrupted by an illness. Our losses were perfectly covered by the policy; no applicable exclusions. Filed a claim in July, 2022, following the written claim procedure to the letter, with documentation (which, by the way, requires submitting the claim through Nationwide...leading to the conclusion that Trawick is either a subsidiary or its claims are serviced by Nationwide). No response other than an automated response that they are "receiving a high volume of claims." Followed up again months later. Again, no response. Followed up more than a year after the original claim. Again, no response. My conclusion is that this insurance is essentially a scam. It has now been well over a year and it is obvious they have no intention of responding. They are forcing us to take legal action. It is unfortunate that companies like Trawick/Nationwide are more than willing to take your premium but disappear when it's time for them to honor a valid claim.

It's hard to review a product that you didn't have to use (e.g. filing a claim). You can rate it on costs, coverage, and how straight forward their info was. But to truly earn 5 stars requires the unfortunate need to file a claim. I had to do just that for my recent cruise. I filed a claim 3 days after returning from our trip. I received one timely follow-up email requesting some additional documentation which I promptly provided.

They were able to use the documentation provided to certify my claim and issue a check within about four weeks. This is exactly what I like to see in the claims process.

I highly recommend Trawick based on this experience with them!

The insurance was useless!!! My trip got cancelled on behalf of the promoter and I filed a claim to get my money back because I insured the trip. MY CLAIM IS WAS DENIED!!!! USELESS!!! Next time use a credit card and will not purchase insurance again.

I was dreading having to file a claim. But after my mother was diagnosed with bronchitis and declared unfit to travel, I had no choice. I made two calls at the start of the process to get clarification and information. Both were clear, helpful and efficient. I gathered all the needed paperwork - and I did make sure I had "dotted all the is and crossed all the ts" - and the claim was reviewed and refund issued promptly and without any further needed interaction. While I would have much rather gone on this trip, the claim process was surprisingly smooth. I would recommend this company to others in need of travel insurance.

great job, claims process was a little slow

This trip insurance really works! We lost one day of our vacation because the aircraft had mechanical problems and we spent the first night of vacation in Charlotte instead of at the all-inclusive resort we had paid for in St. Lucia. I filed my claim to get reimbursed for the lost night for my wife and I and was reimbursed without any issues. It was a pretty straight forward process, I highly recommend this this company.

I sent an email asking question about filing a claim 10 days ago. I got an automated message that my email has been received, but have heard nothing back. This is a stressful enough time having to rearrange travel around the death of my father-in-law. However, not knowing when or how to be reimbursed for those purchases......or what I need to be saving to make sure I have adequate documentation has been even more stressful. I should have gotten an email immediately that told me what to expect and how to make sure I am doing everything correctly.

I had a medical emergency on the cruise and it was covered 100%. I was amazed at how quickly the claim was settled.

It took altogether too long to process the claim. There is no way to even see where it stands. An email to customer service took a long time for a response.