Travel Insurance Reviews for Generali Global Assistance

Our daughter had a fire at her business (that had belonged to us) the day before we were to leave. As this was a cathestrophic event we could not leave her to deal with this alone. Generali did nothing for the almost $800 policy on and $11k trip.

From filing claim to receiving check over 4 months. Don’t know if that is good or bad based on the average time for this industry but felt rather long to us.

Quick turnaround from date I submitted a claim till the claim was completed. My ER visit during my vacation was covered and refunded. Thanks for quick service!

They refuse to reimburse me $150 for a doctors visit in France because the doctor doesn’t have a fax number. They have all the paperwork and bills and credit card receipts, but they won’t call him for whatever else they need and he has no fax machine.

i tried making a claim because the airline delayed our baggage and caused us to miss our flight but when i tried making a claim the woman i was assigned took hours to get back to me with new flight times and the prices were bad too.

Our travel was interrupted due to wildfires. I filed a claim on Generali's website, and the full amount of the claim was paid within a week.

This company was very prompt in handling our claim and always kept us up to date on the status. We are very satisfied with Generali and would recommend them without hesitation.

It has taken over three months to get a claim to Generali approved. I sent them all the information and then they wanted more. I tried contacting them many times leaving messages to the agent assigned to my claim to find out what other information they needed and never got a response. I finally had to get Sally from insuremytrip to help me get through to Generali After another 3 weeks they approved my claim. All this was unacceptable

My wife broke her ankle and we were not able to take the trip per doctor’s orders. We first submitted a claim on 5/15 on the eclairs system. I called 2 weeks later for claim status and was told they didn’t receive the claim even though their system says “submitted”. I resubmitted the claim on 5/30. It is now 7/20 and the system status is still submitted. I have called several times. The first time a customer service rep left a message for the claims rep to call me. I did not receive a return call. I called a week later and asked for the claims rep’s extension and left a message. Still no return call. I called another week later and left a message and still no return call. I called this past Monday and found out my claims rep was no longer with the company. I was putt in contact with my new claims rep who called me back and said she was unable to work the claim due to upper management reviewing it. This is gone way too long.

We tried to claim a medical evacuation when my wife was ill in Italy.It took some time to get this approved and many expensive international calls between their office in Florida and Italy , not to mention the problems with time zones.All this while my wife lay ill in Italy.
After our return, it took many weeks to get any action on our out of pocket expenses, and to receive some of them.Calls to their claims office went unanswered , and voice messages were also left unanswered. Eventually we recovered some our expenses after months.
We have used Gabrieli many times over the years, but like the saying “ you only see how good the company is when you have to make a claim”.