Travel Insurance Reviews for International Medical Group

We had to cancel our January 26, 2024 cruise in mid-December when my husband needed an immediate knee replacement. I filed the claim paperwork on December 15, 2023. Today is March 1, 2024 and we finally got our claim resolved and received a payment today to reimburse our non-refunded cruise fare. I think the most annoying thing about the process was lack of communication and clarity as to the status of our claim. The first communication I received about the claim was 1 month after I filed. In addition to the documents that I originally filed, I was asked to provide additional documents to support my claim and had to scramble to collect them in a format that was acceptable to the agency. They did acknowledge receipt of the documents, but I heard nothing for several weeks. I finally started calling to check on the status of the claim. I will note that I was always treated respectfully by the agents with whom I spoke. This is the first time (and I do hope the last) that I have submitted a claim so I have nothing to compare the length of time it took to resolve the claim, but it did seem like a long time.

Flight cancellation for international flight from Boston due to weather. We had to drive 4 hours to JFK in NY to catch our flight and drive back to Boston after our return flight one week later. Filed a claim for gas we brought for our car for the 2 drives and parking at JFK airport. Did not submit any food receipts. Overall claim amount was a very reasonable and around $ 200 for 5 people. IMG approved gas money but denied parking fees!! So okay to drive to JFK but not park our car there ? Our sense is that IMG wanted to make sure that they pay only part of the claim to preserve their profit margin. Disappointing!!