Travel Insurance Reviews for Crum & Forster - Travel Insured International

We had to cancel one leg of a long trip at the last minute because of extreme 50-year flooding in a region of Thailand. We were able to get partial refunds from the airline and hotel. We submitted the non-refundable costs as travel interruption costs under the C&F Travel Insured plan.

We were able to reach the Emergency Assistance line from Thailand without any problems, When we had claim processing questions we were able to reach C&F agents on the phone quickly. Only negative on the claim process is the difficulty in uploading documents - the claim website simply doesn't work well. They offered to take documents by e-mail - recommend that you use that option if you have any problems with uploading.

We recompiled documents and submitted them via e-mail. This was a relatively simple claim so there weren't any issues. The claim was processed and approved in 4 days (including weekend).

I was impressed with the accessibility of the agents and speed of their response once we were able to get documents to them.

We cancelled our trip to Cairo and Istanbul due to unfortunate terrorist attacks in those cities in December. We are quite pleased with the professionalism our claim (for the non-refundable expenses) was handled by Travel Insured. Within a week of us submitting the necessary forms and proof of expenses, we got a call that a check was in the mail. This is the first time we have claimed on travel insurance and this experience has made us a customer with Travel Insured for good.

This is the first time I ever filed a claim. I was overall satisfied with how the claim was handled. My claim was a result of my tour provider cancelling my tour to Turkey so some of the items that I was out money on was not covered by the trip insurance such as visa costs as I ended up rebooking a different tour to another country since my vacation timing needed to remain the same and no trips to Turkey were available. It is difficult to anticipate all of the reasons that can cause you to cancel/ change a trip so review the coverage carefully to see if you can live with what is covered and what is not covered.