We are only showing ratings that have a written review.
The trip included a
cruise
Generali Global Assistance
Standard
I submitted the required documents and months later they asked for more information including wanting a statement from the physician in Peru who speaks no English . I called customer service and was treated with a very rude response. I don’t know why they are making this so difficult. My claim was for less than $400 and I received an email today stating that the claim is closed. Why? This seems like fraud.
I have used other companies on Insure My Trip and was extremely satisfied. There’s no way I can recommend this company. Regrettably I have them insuring my upcoming trip on a cruise. I will see if I can change to another company. Absolutely horrible experience!
I have used other companies on Insure My Trip and was extremely satisfied. There’s no way I can recommend this company. Regrettably I have them insuring my upcoming trip on a cruise. I will see if I can change to another company. Absolutely horrible experience!
Michael K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Hello Michael. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.Jun 30,2023
Generali Global Assistance
Premium
I have usually had a good experience with this travel insurance, but this time it's been multiple calls to the company.
No call back.
They finally got back to me, but I would appreciate an update , or email the next time.
No call back.
They finally got back to me, but I would appreciate an update , or email the next time.
GAYLE Y. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
I was supposed to go to Istanbul and Greece the day the attack happened on the Ataturk Airport. After landing in Germany and being directed back home, I thought I would get my money back from CSA. However they refused to reimburse me for the airfare (because I used the ticket). I don't understand the virtue of buying a policy that doesn't cover your airfare unless you don't use it. Isn't the point of buying trip insurance to cover you for unforeseen circumstances? Now I get to start saving for my trip all over again.
Johnathan C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:
"We’re sorry to hear that your vacation was interrupted. We’ve reviewed your claim and a member of our team has reached out to you to explain why your claim wasn’t payable. Although the terrorist act was a covered event, we cannot reimburse for the flight once a traveler has departed. Trip Interruption does not cover used airfare; however, it does cover the unused arrangements you included on your claim. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."Aug 09,2016
Generali Global Assistance
Standard
We had to cancel our trip due to terrorist activity in Istambul. Had insured our non-refundable airline tickets and hotels with CSA.
Filing the claims was easy. CSA responded immediately and our claims were processed in two weeks with full refund for our trip. This is the best travel insurance in the market!!
Filing the claims was easy. CSA responded immediately and our claims were processed in two weeks with full refund for our trip. This is the best travel insurance in the market!!
Virginia B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Coverage appears much better than it really is due to multiple limitations. We were out-of-pocket more than $1600 and only got reimbursed $832.
Nancy S. would not
recommend this plan to a friend or relative.
15 of
18 people found this review helpful
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