Generali Global Assistance
Standard
Really fast and fair claims' process. The airline delayed our departure by 24 hours so we loss one day of condo rental. The interruption insurance covered this situation. The online claim system told us what documents were needed and they were easy to download. Within 12 hours our claim was approved and 5 days later we got a cheque. We will use this company for our next trip.
Stephen W. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Samantha FourezGenerali Global Assistance
Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!May 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The night before the eclipse when my hotel was overbooked and I had no place to stay, and almost all hotels were full, I contacted Generali and requested that they help me find another hotel. They said they'd look for one and would call or text me back, but they never did. Their policy states on page 2, "Hotel accommodations: offers research and recommendations on hotels worldwide and book reservations if requested by you." I submitted a claim with proof of my call (incident #) and above policy quote, but they rejected it. They did not provide me the services stated in their policy.
Janice S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Kaylie
Dear Valued Customer,
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"We value your feedback, Janice. We are sorry for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We will review your case and share your feedback with our customer service team to improve."
May 01,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.May 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
For years, I've been using insuremytrip.com to help in planning to buy trip insurance. It's a great service. I had significant problems with the flights on my last international trip and filed a claim with Generali. I found Generali's web site clunky, yet I received my claim payment promptly.
Jean T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thank you for your input. We will consider your suggestion it in the future to make your experience with us even better. We are happy that we were able to assist and pay your claim!Apr 23,2024
Generali Global Assistance
Preferred
While Generali ultimately paid, they created many unnecessary obstacles and made the process long and complicated. They made me submit one expense 4 times before paying. They gave me incorrect info about what I could collect for making it seem almost impossible to collect the dominant expense, before another rep told me the truth. My rep gave me an unworking phone number in case I wanted to reach her. After paying me for some expenses, they said they had to pay me half and my wife the rest, but two months after paying me my wife hadn't received her half and they finally paid me. WARNING: IN READING REVIEWS NOTE THAT ALMOST ALL REVIEWERS DID NOT MAKE A CLAIM AND FILE POSITIVE REVIEWS, WHILE REVIEWS FROM THOSE MAKING CLAIMS ARE MUCH MORE NEGATIVE.
Jonathan K. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thank you for sharing your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.Apr 10,2024
Generali Global Assistance
Standard
It is hard to say how satisfied I am with the plan but the claim filing process is atrocious. I still have not been able to get out of an infinite sign in loop. I went to the claim page and created a username (email) and password. I promptly got sent an email to verify my password. When I went to sign back in I got the same create and account sign in page. When I tried to create a new account they told me my email had one. I went to the home page and logged in but they said I had the wrong password. When I asked to change my password they said they would send me an email but one never came. I will try again in a few hours and see if that leads to a better outcome and review.
Sidney H. would not
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thank you for your feedback. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at [email protected] and one of our dedicated customer service team members will be happy to assist you.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not
recommend this plan to a friend or relative.
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Angie
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
Mar 27,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had two issues with this plan. (1) I originally purchased it for an August trip. The event I was flying down for got postponed, so I canceled the plan, and they told me I could get it reinstated when the event got rescheduled, by sending them an exception letter. When it got rescheduled, I sent them an exception letter and they offered to reinstate it for more than the price of the original insurance. That was nonsense, because I could buy an entirely new plan for less than that... which I ended up doing.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
Deborah W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]
Mar 18,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Once I actually filed the claim, the process went very smoothly. I received email confirmation when you got my claim forms, and once they were processed. My check arrived very quickly. However, I was never able to get the online claim website to work at all. It took several very frustrating phone calls over the course of a week to finally get someone who was willing to e-mail the necessary claim forms to me. Your customer service people need customer service training!
Debby G. would
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Baggage damage claim resolved in 24 hours. I was very pleased.
Marianne L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful