Travel Insurance Reviews for Crum & Forster - Travel Insured International

I called to file a claim and it was denied. I was told I did not 'purchase' coverage for the claim I was making. Also, I was not advised or asked to purchase coverage in case of the circumstance that I was filing a claim!!!

We filed a claim due to a foot injury prior to our trip. We were asking for reimbursement for a cancelled international flight, a few train tickets and one prepaid historic site admission. We filed all requested paperwork promptly. We did finally get reimbursed, but it took 12 weeks for flight reimbursement and required us to follow-up with multiple phone calls to keep the process moving. Poor job on their end for keeping us informed and following through on estimated dates.

There was this weird thing where they kept calling my doctor, wanting to know if we took the first available appointment, making us feel like we were being scrutinized for making some kind of fraudulent claim. Why? Doctors don't have this information. We were upset enough about not being able to go on the trip in the first place!

At the end of the day we did get reimbursed properly, but it took what seemed like a long time and a lot of effort for what seemed like a pretty simple claim. I'm hesitant to recommend them, thought they did pay out the claim in the end.

They paid my claim in a reasonable time. No problems at all

I purposely selected this policy from Travel Insured International because it claimed to cover Bankruptcy or Default of the trip provider. The trip provider, Vantage Travel, encouraged me to pay them in full in cash, one year in advance, in order to save 10%. Although I normally prefer to pay travel expenses via credit card, this provision in the insurance policy reassured me that it would protect my cash payment. Yet scarcely one month after making the payment, Vantage canceled my trip, offering me a full refund, which never arrived. I contacted Travel Insured International to see if I could file a claim, based on the default provision. They told me to file the claim, requesting all kinds of documentation, including the travel provider's irrelevant cancellation policy if I were to cancel the trip. The claim was denied. Even though, in my opinion, the travel company was in default of payment, the insurance company later told me that their fine print definition of default requires that the travel company should no longer be in business.

Still, I took comfort in the advice of two different insurance representatives that I could use the premium paid for this policy toward another trip. I then tried to do this and was denied the privilege because I had previously filed a rejected claim. So, besides losing the money paid for the trip, I have also lost the money for the insurance premium I paid to protect me. I feel that besides Travel Insured not paying me what I lost, they gave me a lot of conflicting information, so I will never use them again. I advise others to be wary, too, of using this unreliable company.

Update: Eventually Vantage Travel filed for bankruptcy. I then refiled my claim under the bankruptcy clause of this policy. The insurance company turned it down again. The convoluted wording of the bankruptcy clause seems to state that I cannot recover my loss if I actually paid the trip provider for the trip!!! I complained to Insurance My Trip but they were useless.

Had a medical condition that prevented us from taking the trip. All expenses reimbursed. Easy application for coverage, and prompt payment. Highly recommend this insurer.

The US State Department issued a Level 4 travel advisory a few weeks before our trip so we were unable to travel as planned. It took a while to gather all of our receipts and documents and to figure out how to file the online claim for non-refundable costs. However, C&F Travel Insured called just a few weeks later to let us know the claim had been approved, and they direct deposited payment right after we provided bank account information. Very satisfied with the plan and overall experience.

We had to cancel our trip due to unexpected work requirement for my husband. We promptly filed a claim and have been given the run around for over a month now. I have provided massive amounts of the requested documentation and they refuse to process our claim saying they need information that I have already provided. There is no way to speak to a claims representative handling your claim and all correspondences has to take place through email. My emails are not answered and then I get more automatically generated emails requesting information that has already been provided. This policy was a complete waste of money and I will never purchase travel insurance from them ever again.

I put in for clothing while I waited for my luggage to show up and then I had to go back to the airport to get my luggage when it finally showed up. They couldn’t deliver it for 3-4 more days at which time I would be on a boat. They didn’t reimburse me for those costs and they did not reimburse me for all the close costs either.

As someone who always buys insurance prior to any trip and I take 3-4 trips like this a year. This was probably the worst insurance to purchase and file a claim with. It has been a few months already and they keep sending the same email asking for more documents even though they have been provided. They claim that it takes them 1 week to review and respond but in reality it takes 4-5 weeks to get one response. I have had much much better experience with one of the other companies on this platform that paid the claim within 2 weeks. It has been now 3-4 months and the claim is still pending.

I will never purchase from this particular company again. DO NOT RECOMMEND!

It was a 3 month process for a minimal amount of money on claim. Furthermore I did not receive reimbursement for extra meal expenses incurred because of the delay due to self serve kiosk at airport being down. Being under an incredible amount of stress because of delay, it was not thought to do whatever was nessecary to get a paper receipt.