Travel Insurance Reviews for AIG Travel

We always buy trip insurance when we travel to skiing. Prior to this year, only once in 10 years have we had to make use of the secondary medical coverage benefit in these trip insurance policies, and in that prior experience the coverage, service, and support were exceptional. This year we had a party-member injured on the trip and we were shocked and disappointed to learn the coverage did NOT include continuing medical care required after our return from the trip. In the previous experience, the secondary medical benefit provided a full year of follow-up care for the injury incurred during the trip (after our primary coverage benefit). In the policy we bought this year, not a single cost incurred for treatment once we returned from the trip is included for coverage. This difference in (absence of) secondary medical coverage benefit needs to be made very clear in the highlights presented when a person is shopping in your on-line market. Sure - buyer beware. I get that. So, you got me once, but I will bring my shopping business somewhere else every other time going forward. We are very unhappy. We feel very cheated. We are telling everyone we know to be beware of your service.

My husband had a freak accident that required him to be hospitalized overnight. We thought he was fine, and would be able to complete our tour, but a day later, (and in a different city), he had to be readmitted, and stayed for three nights.
The medical team at AIG was very supportive and kind. They reminded me to save ALL receipts (including taxi receipts for when I visited my husband in the hospital) and emailed me the needed forms. They suggested I take a photo of the medical charges and email the photo to them so they could get the claim started.
In the end, I was reimbursed for 100% of the cost of the trip, which covered all of our out of pocket expenses and reimbursed us for the days we lost.
It took about 5 weeks for the claim to be processed, and the web site was not very helpful. It showed that I had outstanding items to submit, even after the claim was paid. But the people on the phones were very helpful and courteous.
Overall, I was very pleased with the service and the coverage.

Excellent company to deal with. I have had many policies with the company and have always been happy with the results.

We did file a claim and it was handled fairly . The response time was longer than usual due the claim backlog caused by a hurricane. We did however receive several emails apologizing for the delay.

Trip delay insurance add a small limit. I had cost over $3500, but the coverage was only $1,000.

Processing of the claim was prompt and hassle free.

Favorable outcome 3 weeks after filing claim. Using the web form was a complete waste of time. Form claimed multiple file types accepted but only pdf uploaded. Also the file size was inadequate to document the claim. Suggest ignoring the web based form as it is a misdirection. Instead, call an agent like it is the year 1995 and you can the file via email using files of acceptable size.

Once I did this, AIG reimbursed all I requested

Had to change flight and it was covered ASAP.

AIG Travel Insurance it's the worst company ever! my sister cancel her wedding in the Dominican Republican because of all the deaths that was going on out there. They don't want to pay me my money back for my airline ticket. They are the worst. Instead of them wanted to refund us our money back, they'd rather for us to die and then file a claim.

Unfortunately, I had to use my insurance. I had a great customer service experience, and had the reimbursement made in time. I highly recommend this company. Will use again, for sure.