TravelSafe
Classic
Plan was fine. Response time and customer service was poor at best once claim was filed.
Brendan B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
TravelSafe
Classic Plus
The claim service was very slow. Part of what we submitted was denied without citing the specific policy provision relied upon for denial.
Roberta B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
TravelSafe
Classic
My husband hurt his back while on holidays and needed to see a doctor for it. Our claim was straightforward and for less than the cost of the policy we bought, but it took nearly 4 months and a LOT of phone calls to have it paid. I'd be nervous about how they would deal with a more serious incident if this was how ours was handled.
JO-ANNE P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
TravelSafe
Classic Plus
TravelSafe uses TripMate to process its claims and TripMate is an incredibly frustrating company to work with. They communicate poorly and do not use email. Your claim status on their website is vague; you must call them to get additional information. I faxed the same claim to them 4 times; each time they asked for information I had already sent. It is difficult to get through on their phone lines and if you leave a message, it will likely not be returned. It took over 4 months to get fully reimbursed, which is ridiculous. I suggest finding insurance elsewhere unless you are endlessly patient.
Susie S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Zac
Thank you for your feedback on the policy. In the future, if you experience an issue with a claim, please request a Customer Advocate. InsureMyTrip Customer Advocates make a concerted effort to facilitate communication between the customer and insurance provider, and expedite the claims process. To request a Customer Advocate, you may call us at 800-487-4722 or email us at [email protected].Nov 14,2016
The trip included a
tour
TravelSafe
Classic
I almost always purchase trip insurance and have done so for over 20 yrs. Fortunately, I have only had to file about 4 claims over many years, with the prior 3 reviewed and paid quickly. This was my first experience with this company ("Trip Mate" was the claims administrator for this company) 1st, reply to my claim took much longer than my other claim experiences. The company requested more documentation during the process, which I provided, then was ultimately denied. I challenged the claim (again, after a long wait) and still payment was denied. The claim was a medical expense, and being an ethical doctor in the medical field knowing what care was required, I was able to keep claim amount to a minimum. ALL REQUESTED documentation was provided, but company decided to "interpret" plan provisions in their favor. Not enough of an amount to bother with anything legal, just disappointing ... Will pay a little more next time and go with a larger company.
Jeanne S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for using InsureMyTrip for your travel insurance needs. We appreciate your feedback on the policy. We hope that fellow travelers find this review helpful.
The TravelSafe Classic plan covers up to 100,000 USD per person for unforeseen, accidental injuries or emergency illnesses, which first occur during the insured trip. Only covered expenses incurred during the trip will be reimbursed. Expenses incurred after the trip are not covered. Please note that this is travel insurance industry standard.
Please call us at 800-487-4722 if you have any questions about the TravelSafe Classic plan, emergency medical coverage, or any travel insurance products on our website.Nov 07,2016
TravelSafe
Classic
Agents we're easy to work with & very helpful. Would recommend just in case, you never know....
Michael C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic Plus
Our grandson contracted the norovirus while on our cruise. He went to the emergency room in Miami upon disembarking. His regular health insurance plan has a $150 deductible for ER visits. TravelSafe reimbursed the cost of the ER deductible. I found it odd that TravelSafe required us to submit a copy of our credit card statement as proof that we paid for the policy. I would have expected them to already know if the premium was paid. But they reimbursed the $150 without any problems. We would use them again.
Michael P. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your comment. We are pleased to hear that you received your reimbursement. As for the company's request for a copy of your credit card statement, proof of payment is required by all carriers including TravelSafe if you wish to receive reimbursement.Sep 29,2016
The trip included a
tour
TravelSafe
Classic
I felt that the plan was adequate for my trip; however, when I filed the claim, I thought the time period was quite long before I got my reimbursement.
Sandra B. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
I was going to do a claim for medical and decided after spending an hour trying to get the forms sent to me and them trying to find my coverage that it wasn't even worth it, especially will all the paperwork I needed to complete and to provide proof of payment of the plan when in deed they knew I purchased the plan OR it wouldn't' even be in the system. I don't have time to do the stuff asked when its nonsense!
Natalie Rose H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. The supporting documentation required for travel insurance claims is standard. It sounds as if the claims department was asking for proof of payment for the trip.
InsureMyTrip offers Customer Advocates in the event a customer experiences an issue with their claim. If you decide to file a claim, please call us at 800-487-4722 and request the assistance of a Customer Advocate. We would be happy to help you.Jun 07,2016-
NatalieH
obviously the trip was paid for if I bought insurance and went, with proof of my receipt from the cruise ship doctor. Having to collect credit card statements of my trip bought would take time. Regardless of the trip being paid, If I bought insurance and my receipt is from a cruise ship that should be proof.Jun 08,2016-
Zac
The documentation that you are being asked to provide may seem redundant, but it is a universal requirement for travel insurance claims. On average, the claims process takes between 3-5 weeks. We would be happy to advocate for you if a claim is filed. Our Customer Advocates can be reached at 800-487-4722 and [email protected].Jun 09,2016
-
-
The trip included a
tour
TravelSafe
Classic
.
Starry C. would
recommend this plan to a friend or relative.
As you requested, we did follow up on the unpaid portion of your claim. Under Trip Interruption you were eligible to receive reimbursement for the unused portion of your prepaid non-refundable accommodations and “Additional Transportation Cost†which “means the actual cost incurred for one way Economy Transportation by Common Carrier reduced by the value of an unused travel ticketâ€.
Mileage reimbursement for use of your own vehicle was not a covered expense so you did not receive reimbursement for that portion of your claim.
Thank you for submitting your comments. Your participation provides valuable information to future travelers.