Travel Insurance Reviews for Travelex

I had to unexpectedly file a claim last year when my trip was canceled because my friend was diagnosed with cancer. The company processed the claim promptly with no questions asked. It is very straightforward to process the claim.

Because I took out this plan close to the departure date the majority of the claim was not paid out. My trip was cancelled because the airline went into administration the day before I was due to fly. The policy 'small print' meant my flight was never covered on this policy yet the coverage was accepted by Travelex when it was applied for. The system for signing on clients at Travelex needs to be improved and a policy should be declined if full coverage is clearly not stated at sign-up. Whilst I understand that all policies have restrictions and limitations, in this particular case I was left feeling that the old clichés about insurance companies certainly apply to this company : 'if there is somewhere in a policy that allows the insurance company to wriggle out of paying 100% of a claim then they will use that loophole'. Shame on Travelex. I chose this company because of their good reviews and I took out this policy in the belief that trip cancellation would be covered 100% - I was wrong. Will never use this insurance company again as it let me down just when I needed them.

Had to make a claim for travel delay and they covered all of my requests. Will buy again.

I contracted pneumonia the day before we were supposed to return from Italy. Once home and somewhat functional, I submitted the receipts for the Doctor visit (came to hotel late at night), medications (including injections, prescriptions, & OTC), additional night at hotel, and airfare change fee. Travelex paid all the expenses submitted within 14 days. The only glitch we had was when my husband called TravelEx from Italy to find out how to proceed. The woman who answered the Travelex international "assistance" number would not provide any assistance or suggestions, other than stating we needed to file a claim - however, she refused to take our policy number to initiate one (she also refused to give her name). Thankfully, our Tour Manager was very helpful, and all our other dealings with Travelex were stellar. We will definitely use them again.

My claim was approved and paid promptly. Documentation was easy to provide. The insurance did exactly what it was supposed to. I would buy it again.

While I've purchased trip insurance for many years, this is the first time (thankfully!) I've had to make a claim, thanks to Hurricane Dorian. Easy online claims process and very quick response.

Our return flight from our Scotland coach tour was cancelled due to weather, and the airline couldn't fly us out until the next morning. We stayed in a hotel, and I submitted that cost plus a small amount for food for that evening. Although we had to submit a lot more documents than I thought was necessary for this small claim (compared to the cost of the policy), we did receive a check for these expenses within 3 weeks of submitting the claim. My advice is to save all your travel documentation including boarding passes for all flights. Also, if a flight is cancelled be sure to request documentation from the airline.

My trip was delayed and ultimately interrupted due to bad weather that cancelled my flight to a connecting city. I lost three trip days because of this situation. I had never experienced missing a flight and was concerned that the insurance company would look for an excuse not to reimburse me for my losses. I am happy to report that my fears were unnecessary. Travelex reimbursed me for all my requested expenses. This is the second time I have used this company and the first time I have had to make a claim. My advice to travelers who experience similar circumstances would be to keep all receipts of extra expenses. In addition, get written proof from the airline regarding the reason for the delayed or cancelled flight that caused interruption of your trip.

Why buy trip insurance when you are not going out of the US? Seemed like a fair question to me, but due to the possibility of my work needing me to stay at the last second, I went ahead and got it for a trip to Alaska. Little did I know that a medical event would occur on day two that required multiple ER visits and the need to miss expensive boat excursions.
The whole thing maxed out the deductible on my high-deductible health care plan incurring thousands of dollars of losses not covered by my regular insurance.
This policy covered all my major out of pocket losses and while the trip itself was a loss, we were saved from paying double the cost in unexpected medical losses, too.
They took a few weeks longer than expected to process the claim, but they got it in the end and that is what counts.

We did have a claim after being delayed and bumped around because of a weather event. They reimbursed us for all the expenses I claimed very quickly and even nudged me, when I procrastinated filling out the claim form. As with any insurance, you have to submit all your receipts and give an explanation -- which is a bit onerouse -- but I was certainly glad I had purchased the insurance. Would recommend them again.