We are only showing ratings that have a written review.
The trip included a
cruise
tour
WorldTrips
Atlas International
Love the simplicity of booking and good communication
Jonathan M. would
recommend this plan to a friend or relative.
The trip included a
tour
WorldTrips
Atlas Journey Preferred
Sadly, I was unable to make the trip due to health issues. I was very surprised that after sending in documentation, I received a check in the mail in no time at all. Prompt, courteous phone service. Highly recommend
NANCY O. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
WorldTrips
Atlas Journey Preferred
Because we didn’t file a claim, I would never know how it all worked.
We assume we obtained the proper coverage and hope it would have sufficed.
We assume we obtained the proper coverage and hope it would have sufficed.
Shawn D. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
Everything was fine. Didn’t need to make any claims so I can’t comment on that.
Robert H. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
It was the cheapest plan we could find that provided the required coverage for travel to Thailand. Did not have any issues with the provided insurance documents for entry.
Melody F. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
WorldTrips
Atlas International
I did not need to use the plan I purchased but when I next return to Thailand, I will most likely repurchase the plan. The Thai requirements have gone from $50,000 coverage to $20,000 coverage so I am hoping the plan will reflect that as well.
William L. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
It was a good peace of mind. It was a requirement for my travel to Thailand but it never really came up with the airline and hotel reservation. The price was reasonable and was the minimum I needed to get through my booking. Everything was reserved smoothly and quickly with Insuremytrip.
Richard Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
WorldTrips
Atlas International
The price was fantastic and what they offered was perfect.
Jason H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Expedition
It was very easy to purchase this policy on line. The company rep was able to answer my questions thoroughly both times I called. I recommend Tokio Marine and although I did not have a claim, I will use them again for future insurance needs.
Nancy P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
WorldTrips
Atlas International
I filed multiple claims with extensive documentation. They chose to barely communicate with me. Every time I called them on the phone they said they prefer to do communication via postal mail (letters). It took an extremely long time to get any information or decision from them. They generally refused to respond to emails and their phone representatives don't have much information or resources available to them.
In the end they denied most of my claims without reason. They did pay out one of my claims eventually, but they did not notify me about it via email. I just noticed a wire transfer from them my bank statement and contacted them about it and they confirmed it was them. I didn't bother to continue appealing for my denied claims because they take so long to respond and I have better things to do.
Due to very poor communication and customer service, I would not recommend them.
In the end they denied most of my claims without reason. They did pay out one of my claims eventually, but they did not notify me about it via email. I just noticed a wire transfer from them my bank statement and contacted them about it and they confirmed it was them. I didn't bother to continue appealing for my denied claims because they take so long to respond and I have better things to do.
Due to very poor communication and customer service, I would not recommend them.
Coleman M. would not
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing. If you change your mind and decide to appeal your denied claim, please contact us for assistance.Nov 14,2019