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The trip included a
tour
GoReady Insurance
Choice
my trip was unexpectedly interrupted by my wife's altitude illness at 12,000 feet. April Insurance reimbursed me for my portion of the group trip costs as well as lodging costs after the interruption. However, I was unable to speak to anyone at April and they only responded via email. This lack of personal contact was disappointing. It took about 7 weeks from submission of the claim to receive our reimbursement.
Alan B. would
recommend this plan to a friend or relative.
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Aug 07,2017
GoReady Insurance
Choice
We cancelled our trip and filed a claim under the Cancel For Any Reason endorsement. The claim was handled efficiently and was settled on a reasonably prompt basis by April.
Alan K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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