We are only showing ratings that have a written review.
Generali Global Assistance
Standard
All our queries were handled in the times stated by the provider. The reps over phone lines were courteous and helpful. The only disappointment was our that our return flight was cancelled due to issues at connecting airport by the airline and this was not covered by this plan - as it was't due to a mechanical or storm related cancellation. Of course, we did not anticipate such a cancellation nor realized it would not be covered at time of purchase.
Mahesh R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
My luggage was delayed for 5 days and my plan paid the $500 owed without any hassles upon receipt of my documentation from the airlines.
Miriam G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
I had never purchased travel insurance before, but I did this time, and I needed it. Generali was very fair and prompt in providing payment. I will use them from now on.
Craig H. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
The Generali/CSA claims process was enabled/streamlined by their online portal, the claim was processed quickly, and it was processed in full despite my inability to obtain documentation as thorough as required (best I could get in remote areas).
Zoe M. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Not very easy to get started, but reasonable in what they covered.
Paul K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Buyer beware. My claim was denied. They were looking for the flimsiest of excuses to deny. First one ground then another and then another when it was pointed out that grounds for denial were incorrect. If someone has a medical emergency denying coverage because they did not return home within 7 days as opposed to 10 days as per physician advise, in my opinion is just the worst. I'm surprised that insure my trip which has been a reasonable broker, with who I have done business for many years, carries this insurance. Being self congratulatory by mentioning 65K reviews is not going to help if you have forgotten your basic customer service ethos. I have recommended many customers to your site; needless to say this will not happen in the future and I will be taking my business elsewhere.
Amit R. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Michelle A
Generali is sorry to hear about the circumstances surrounding your claim, and for not meeting your expectations. They want their customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact them using (800) 348-9505 or [email protected] with additional questions.
Aug 07,2019
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Generali Global Assistance
Standard
Anytime I don’t have to file a claim with an insurance company, that makes me happy. Travel insurance is only needed when things go awry. And things went as planned - this time!
Donald J. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I attempted to call your company to file a claim and get help with a trip delay in India. I was told from the 24 hour emergency number that they could not help me, could not tell me whether scheduling a flight out of that mess would be covered, could not send me more information about coverage,and were the least helpful people in a time of stress. I regret purchasing this package and will warn everyone I can not to purchase it. I organized many group trips a year and could not have been more disappointed. It has been the worse experience with a agency I have ever had.
Katiuscia C. would not
recommend this plan to a friend or relative.
-
Carol
Thank you very much for your review.
We are very sorry to hear that you were not happy with the 24 assistance service provided while in India. Nevertheless, CSA will not agree to refund your premium now that you have completed your trip and have declined the opportunity to submit a claim.
Your policy did include Travel Delay (150 USD Per Person Daily Limit Applies) 1,000 USD Maximum.
"TRAVEL DELAY COVERAGE
If you are delayed on your Trip for 6 hours or more, we will reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay. We will not pay benefits for expenses incurred after travel becomes possible.
Travel Delay must be caused by or result from:
a. delay of a Common Carrier; or
b. loss or theft of your passport(s), travel documents or money; or
c. Quarantine; or
d. hijacking; or
e. natural disaster or adverse weather; or
f. being directly involved in a documented traffic accident while you are en route to departure; or
g. unannounced strike; or
h. a civil disorder; or
i. Sickness or Injury of you or a Traveling Companion; or
j. death of a Traveling Companion."Mar 12,2017 -
Deborah
Generali Global Assistance
Thank you for your feedback. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We are unable to locate a claim for you, but if your trip was delayed due to a covered reason, you may have Trip Interruption or Travel Delay benefits available to you. Please initiate a claim by contacting us at (800) 348-9505 or via email at [email protected]. You can also download claim forms at www.csaclaims.com. We encourage you to review the coverage details of your plan via the sample Description of Coverage/Insurance Policy that was provided at the time of purchase and reach out to us at the number or email provided above if you have any additional questions or concerns.Mar 31,2017
The trip included a
tour
Generali Global Assistance
Standard
In 2014 my husband and I were traveling in Namibia and had a tire blow out. We purchased a new tire for $250. Upon returning to the states, I called CSA. They told me exactly what to send them, (including airplane boarding passes, tire receipts, etc.) Within two weeks, we received a check for the full amount. Their telephone response team is very knowledgeable and will work with you to get the policy best suited to your needs. I have recommended them to my friends.
PAMELA W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Rejected the claim on flimsy ground. Paid only after intervention of Florida Dept of Insurance.
Ram A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:
"We are sorry for not meeting your expectations. We thoroughly reviewed your claim and typically the plan you purchased is unable to provide coverage for an itinerary change due to a medical conditional if the condition does not prevent your ability to travel. Fortunately, we were able to make an exception in your case. We hope you’ll consider updating your review. If you have any additional questions or concerns please contact us at (800) 348-9505 or via email at csa@csatravelprotection."Aug 29,2016
We appreciate you using InsureMyTrip for your travel insurance needs. If you decide to use InsureMyTrip in the future, please consider calling and speaking with one of our licensed representatives who would be happy to help explain the benefits available prior to purchasing. Our toll free telephone number is 800-487-4722 and we have representatives available from 7 am to Midnight EST Monday through Friday and 9am to 9pm EST Saturday and Sunday. We look forward to assisting you in the future.