We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Standard
i tried making a claim because the airline delayed our baggage and caused us to miss our flight but when i tried making a claim the woman i was assigned took hours to get back to me with new flight times and the prices were bad too.
Caroline T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Did not really have to use it but felt good traveling knowing I have insurance in case emergency happens.
Cheryl Lynn N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The plan cost was very reasonable. We had to file a claim due to 5 days of our trip being cancelled/interrupted. The claim process was done online and was easy to complete. We actually received a bit more then we requested in our claim. We are quite happy with the policy, the claim process and the results. We use them again in the future.
Danny W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thankfully we didn’t test our trip insurance. That is a good thing!
Linda P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We made an emergency telephone contact to help track down covid test results so we could board our return flight to the US. The agent was solicitous but her plan to have their agent in Peru didn’t contact us before we went ahead and obtained a quick test at the airport
THOMAS Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
All went well. I did not need to file a claim. It was reassuring to have the policy.
Len L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Custom
My friend and I had to cancel our Peru tours due to flight delays as a result of adverse weather. Got full refund for the tour paid in an expedient manner. It was much appreciated!
UPDATE: My review above was for CSA. Looks like the company's name has changed to Generali Global Assistance. I'm not sure if it's the same company!?
UPDATE: My review above was for CSA. Looks like the company's name has changed to Generali Global Assistance. I'm not sure if it's the same company!?
MINDY S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on your policy. CSA is now Generali Global Assistance. Please contact us at 800-487-4722 if you have any questions.Jan 20,2020
The trip included a
tour
Generali Global Assistance
Preferred
We had to cancel our trip at the last minute due to extreme health issues. Everyone at Generali was very helpful and kind and were able to help me get the information I needed to complete the claim. I was able to get our money refunded. I will definitely plan to work with them again.
Sonja M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
Fortunately we didn' t need to make any claims against this insurance. However it was comforting to know that it was there if we needed it.
George W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Overall, this seemed like great coverage for a very reasonable price. While, happily, I ended up not needing the insurance this time around, I did file a claim in the past with this same coverage and they were great about covering the entire cost of the trip. I would highly recommend this trip insurance.
Daniel L. would
recommend this plan to a friend or relative.
If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at [email protected] and one of our dedicated customer service team members will be happy to assist you.