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The trip included a
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International Medical Group iTravelInsured Travel SE
My only complaint is the insurer dragged its feet in paying the claim. There was a perfectly legitimate claim, properly documented in the first place, but we had to jump through many hoops to get it paid. Worse there was always as long delay after each submission, so that the entire process took almost two months. Most frustrating of all was there was never a person to speak with, so I was always left wondering if I had submitted all that was needed, or whether the company was just waiting to say my time had run out to submit something needed, so they weren't paying.
Alice A. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
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Note: This review is for an earlier version of the plan.
  • Courtney Baird
    International Medical Group
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    Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
    Jun 17,2024
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