Travel Insurance Reviews for Nationwide

We buy insurance for every overseas vacation and this is the first time we had to submit a claim. Very pleased with how the claim was processed.

Claim was proceeded in timely manner with no additional questions asked besides only what was needed to fill out in application. Satisfied very much.

I purchased a policy from Nationwide for a cruise I planned to go on in October 2019. Because of the expense of a cruise, I thought insurance would be helpful in case I could not go on the cruise. Unfortunately for me I was robbed in Italy a couple of days before I was to go on the cruise. I could not go on the cruise as my entire purse was stolen with my passport and all my money. The cruise line will not let you go on board without a valid passport. I had no choice but to go to the nearest embassy to get an emergency passport to fly home. Nationwide said the cruise was not eligible for compensation. Ironically this was the only reason I bought insurance, in order to cover the cost of the trip if I was not able to go. All they would pay was $400.00 They sent an email stating they would send a check on December 4,2019.,but it could take 30 days to receive the check..This is ridiculous. It does not take 30 days to mail a check. I waited the required amount of time, and it is now well over 30 days. I called and they were not very helpful. I was told that if they were able to mail a check, it wouldn't be until Monday January 13,2020.. I can not recommend this company to anyone. I have no idea, if I will ever get paid.

We have been buying trip insurance for many years, and aside from a couple of small trip delay claims, have never had a claim. Until now.

We purchased the insurance in March when we made a deposit on a trip to Vietnam, and more critically, also purchased the quite expensive flights. The trip was to leave in late December. By October, it had become obvious that my wife's hip problem would make the trip impossible. So we canceled the trip and were out about $4300. Hence, our first ever major claim.

I contacted the claims department and was emailed all the documents with instructions. Once we procured the medical verification from our doctor, all was submitted by email and the claim was paid in full. Me, my wife and her new hip hope to reschedule the trip in the future, which will be just that much easier to do since we suffered no financial loss on this canceled trip. This insurance worked perfectly, and the claims process was easy, efficient and fair.

I found claim approval to be excessive. My wife was unable to travel due to an injury, and we provided the doctor letter, indicating she could not travel. I went through the effort to get a refund from the airline on my own (thus saving Nationwide money). My claim to Nationwide was for only small advance trip reservations (i.e. museum tickets for my wife) that could not be refunded. My claim material was very well organized & documented, including the doctor letter proving she could not travel. Despite this, Nationwide required me to provide evidence that she was not on the final flight confirmation, plus evidence that I received the flight refund (which I didn't even include on the Nationwide claim!). This required my time to locate numerous documents and resubmit the claim... which I felt was totally unnecessary.

We bought the luxary cruise plan and before our trip they changed our itinerary . When we got back we filed a claim for the $1250 back per person and we were sent a 2 checks within 13 days of filling the claim. Would highly recommend!

My flight to Aruba was canceled because JetBlue had staffing issues and I arrived in Aruba one day later. I incurred a $385 hotel cost which was nonrefundable. JetBlue did absolutely nothing for me and now Nationwide denied my claim because my flight needed to be canceled because of weather. Do not use this company. They will find a reason not to pay your simple claim.

My wife’s dentures broke while on the cruise and the policy did not cover this loss

First time we have filed a claim. Took some work getting all the documentations that is required when you cancel a cruise. I did all they asked and was rewarded with my money back fairly quickly. Thank you Nationwide.

I was paid in full for the medical expenses I incurred on this trip. My claim was processed promptly. I highly recommend this company & their policy.