Travel Insurance Reviews for John Hancock Insurance Agency, Inc.

Due to a family member's serious surgery we had to cancel a cruise in Europe for five people. I phoned and got the claim form. About $15 thousand was involved. I sent in about 16 pages of material. My only criticism is that it would have been good for them to send a letter acknowledging receipt of the claim. About three weeks later they phoned and made a reasonable request for some information I had failed to include. A month after that a check arrived for everything we claimed. There were no quibbles about the seriousness of the illness or the details of expenses. A little faster would have been nice, but all in all in was quite a smooth process.

I had a terrible time dealing with Seven Corners the agency who handled a claim for car damage. They sent me forms for the wrong company who sent it back to me delaying the claim a month.
They finally processed it, and a rep said they would send me a $25 gift card to make up for the problems. I never got it until I emailed them. When it finally arrived the cover letter had the wrong name on it! Very poorly organized company. I am taking a long trip to Europe this summer 2016 and will never use them again. Would NOT RECOMMEND.

I liked the coverage very much, filing a claim was a bit challenging because of the level of detail wanted. But the claim was paid, and I am basically satisfied. Response could have been more rapid.

I was ill and could not go on my trip. When I contacted customer service the first time I did not feel the first agent was very friendly. I did contact them two other times and the agents a spoke to were much nicer. I submitted all requested info and claim was processed in about 21 days.

I routinely buy travel insurance but this is only my second claim in 10 years! My luggage was delayed 3 days.

After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!

Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.

I initiated a call to your office, January 19, to find out what was happening with my claim. I gather from the person I spoke with that my paperwork was received on January 8, that a letter of denial was available on January 15 and still sitting in your office on January 19. Finally I called and only after I said I had not heard anything, did they tell me a letter had been written several, days prior, was actually sitting in their office, and would be sent...another two weeks went by. The exact same thing happened when I sent the letter of appeal...no letter at all in response..I called and they said they had denied the appeal but still today I have not received a letter stating the reason why. I will never use Insure my Trip/Seven Corners again nor advise my clients to do so...a terrible lack of communication, not once but twice.

Read the policy very, very carefully. It does not cover many things that you would think would be covered.

Had to appeal original decision to not fully pay for my claim. Insure My Trip intervened and got my full amount. 5 stars to InsureMyTrip and 2 stars to John Hancock Insurance Agency.

It was reassuring to know that we had coverage, particularly when one of us became ill in rural New Zealand. Our claim was handled efficiently and the staff were very courteous in answering our questions related to the process.

I read a ton of terrible reviews online about other trip insurance companies before settling on John Hancock. I ended up having to file a claim and the coverage, communication, resolution etc. were all outstanding!