Travel Insurance Reviews for International Medical Group

We purchased travel insurance for an international holiday that included a cruise. My mother-in-law suddenly passed away just before we were slated to leave and therefore hastily canceled the trip. We filed a claim and the process was fairly straightforward. I called the customer service line and they provided me with some guidance as to what to include. There was a request for additional documentation and then the claim was paid. My only complaint is that after I filed the the claim I didn't receive any notifications or feedback as to whether the claim was being processed or not. But, honestly, that's a pretty small thing. I would purchase this insurance again. I didn't feel that the documentation required to provide evidence of the family member's passing was overly burdensome and the claim was paid relatively promptly.

Unfortunately, I had to cancel a trip to Morocco due to health issues (nothing life shattering, fortunately, and I was able to rebook several months later). My trip costs were fully reimbursed. This only complaint I had was that I had to call and "shake the bushes" several times to move the claim along. It took perhaps three months. That said, they paid the claim and I was satisfied. Just be prepared for a fairly long wait. I would purchase from this company again, with the understanding that payment is SLOW.

Very poor experience with this company. Countless phone calls checking on my claim over a 3-4 month time period. Poor customer service and a lot of excuses. Would never use this company again.

I purchased the "cancel for any reason" insurance, and then had to cancel my flight. I sent in the paperwork requested and a few weeks later received a reimbursement of the airfare cost. It worked! So I do recommend this insurance. Please be sure to carefully read the "cancel for any reason" rules to be certain that is what you are covered for!

We were told by the hospital that all items were covered. The people at the hospital handled all the claim information and we have not been notified that any items have not been covered. If this remains true, the whole process will be more than satisfactory. We would certainly recommend this insurance plan.

Although this plan is a fair price and it's a good idea to cover expensive trips with insurance, this plan did not meet our needs. Our travel agent dissolved the company after we had already paid and before we left on our trip. I was told numerous times by agents via phone that our insurance policy would cover this. The policy states that they will not cover bankruptcy by a travel provider, but our travel provider did not go bankrupt, they shut down their business and dissolved it. Our claim was denied. I find this ridiculous as you buy trip insurance to cover your trip so you don't lose money should something happen beyond your control. This happened at no fault of our own and we've been absorbed into red tape and helpless to get our money back. This insurance policy was not worth the price and headache to file a claim.

I do not normally write reviews on anything but am making an exception here. First off I have only heard of horror stories on filing travel claims with insurance companies. If you read no further, IMG met 100% of their obligation. The process can be a pain, but In our case we were talking about $9400. The details are as follows: First off, I always buy my travel ins the day after the final payment on a cruise is made...usually 90 to 120 days. My wife fell off a horse on 8/14/18 and was taken to the ER....three fractures...she is recovered now. our flight was scheduled to leave 9/5/18 with 5 nights in NYC and a cruise from NYC to Montreal. I did not immediately contact IMG but waited about a week to get a prognosis. At that point I advised the claims dept I might be filing a claim for trip interruption, hoping she could at least go on the cruise but once it was determined she could not I informed them I would be filing. Theysent a claim form right away. Because of the paperwork/doctor's stmt involved I did not file my claim until 10/6/18...46 pages of documentation including the claim form....advice....document and send in everything you have(certified mail). They told me TI claims are processed in 15 working days. From a phone call I did find out it took until 10/18 to log my claim in so that is when the clock should start. On 11/8 I called and they said the claim was process on 11/6 and checks are issued on Tues and Thurs. I received the check for the full claim about a week and a half later. The covered the full cruise (less port charges/taxes we got a prior refund), 5 night at an air BnB in NYC that was not refundable, rebooking fees from United Airlines, prepaid car that was supposed to pick us up and the airport and 2 theater tix we had paid for. All in All....I am a happy camper.

Unfortunately we had an emergency room visit while on our trip. We did not receive the bill from France until 4 months after the trip. I submitted the claim with an explanation of the delay in filing, and did not hear anything from the insurance company. However, I was pleasantly surprised when a check showed up for the amount we were billed from the Parisian Emergency Room.
I will definitely use this company, and insure my trip again.

My wife passed away before our trip. IMG made the claims processes overly difficult and time consuming. Representatives of IMG were not truthful with me about needing more information and correspondence that IMG supposedly sent me. As soon as I threatened legal action to get my claim paid, my claim was paid. Due to its very poor customer service, I strongly urge you not to let this company continue to solicit business through your website.

I was unsatisfied with the slow speed of processing our claim (two months) and the settlement. The company denied the airfare cost of my family of four returning home early from our Irish vacation because two of our party came down with pneumonia. They did pay for the medical and lodging costs due to an air delay, but not the cost of the additional airfare to cut our trip short, which was the bulk of our claim. I travel a lot and purchase trip insurance regularly. The one thing I purchase insurance for is hassle free coverage and timeliness. IMG fell short in both regards. This is the first time i have used IMG and it will be the last.