At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
Overall plan benefits seemed to be good. Fortunately we did not have need to use them due to weather or health but we felt comfortable knowing coverage was there in the event we had.
We were however disappointed in the fact that an agent told us there'd be no compensation for a change by one of our air flight segments that necessitated us arriving a day earlier to catch the last flight to our final destination. We incurred a hotel stay and meal costs out of pocket.
Deborah A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Claim has been settled to my satisfaction. They were prompt, professional, and courteous. They asked for appropriate information and documentation and we received payment within six weeks of notification of settlement. All in all, painless and satisfactory.
Joseph W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
It is important for me to have a plan that offers medical evacuation when I am traveling to areas outside the US. This service is an absolute must-have and it needs to be at a level high enough to cover all contingencies. This CSA policy does this.
Robin G. would
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I thank God that I had a safe trip. The only problem that occured was that the first flight on the way home was delayed twice which caused me to miss the next connecting flight which almost caused me to miss the third connecting flight which was on a different air line. Many other passengers in the same situation were very upset but I had no fear because I was protected by my travel insurance.
jacqueline h. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.